Good day and thank you for standing by. Welcome to the Papa John's First Quarter 2023 Conference Call and Webcast. After the speakers' presentation there will be a question-and-answer session. Be advised that today's conference is being recorded. I would now like to hand the conference over to Stacy Frole, Vice President of Investor Relations. Please go ahead.

Good morning, and welcome to our first quarter earnings conference call. This morning, we issued our 2023 first quarter earnings release. A copy of the release can be obtained on our Investor Relations website at ir.papajohns.com under the News Releases tab or by contacting our Investor Relations department at [email protected]. On the call this morning are Rob Lynch, our President and CEO and Chris Collins, our Interim Principal Financial and Accounting Officer. Before we begin, I need to remind you that comments made during this call will include forward-looking statements within the meaning of the federal securities laws. These statements may involve risks and uncertainties that could cause actual results to differ materially from these statements. Forward-looking statements should be considered in conjunction with the cautionary statements in our earnings release, and the risk factors included in our SEC filings. In addition, please refer to our earnings release for the required reconciliation of non-GAAP financial measures discussed on today's call. Lastly, let me thank you in advance for asking only one question and getting back in the queue for more follow up. Rob?

Thank you, Stacy. Good morning, everyone, and thanks for joining us. Overall, we are pleased with our first-quarter performance, which was consistent with our expectations and resulted in the highest global system-wide sales in company history. Our North America comparable sales were in line with the record results we achieved a year ago and supported by a 3% growth in our domestic company-owned restaurants. In the first quarter, we also opened 59 new restaurants. We are extremely proud of our accomplishments over the last three and a half years. We've built a unique infrastructure and business model that is designed for sustainable sales growth. We've built an amazing product pipeline with new platforms that keep producing new ideas. We have also significantly improved our operations to support our business moving forward, and we have built a company culture that makes us all proud. But we know there is more to be done, and we have yet to realize our full potential. We continue to see opportunities to get better and create value for our customers, our franchisees, and our shareholders. This is why I'm so excited about the future of Papa John's, the challenges, and opportunities that we have to get better. Our track record of delivering three straight years of positive comp sales gives us confidence that we can deliver on our long-term targets. Over the past several years, we have been investing in technology and building an organizational infrastructure necessary to operate an industry-leading CRM platform that is designed to drive brand engagement through relational and transactional experiences. Today, approximately 85% of our sales come through digital channels, and we have nearly 30 million loyalty member accounts. We have a significant data platform that we must utilize to enhance our brand and make the digital experience for our customers better by offering personalization that drives activation. Our focus continues to be on caring for our customers and driving top-line growth. I'm happy to say that we announced this week that Mark Shambura will be joining Papa John's as our new Chief Marketing Officer. I'm confident that more than two decades of experience in growing restaurant brands, including most recently at MOD Pizza and Chipotle, will help to drive continued engagement and growth among all consumer segments. Our recent investments in digital innovation will only get better with Mark's digital-first, analytics-led approach. We look forward to igniting our brand engagement strategy under Mark's leadership. As I've already stated, we have continued to evolve our menu innovation strategy as we build strong brand partnerships to raise awareness and attract new customers. At the end of December, we launched our new Papa Bites platform, which includes small bite-sized snacks in new flavors utilizing our fresh dough. Our Oreo Papa Bites were especially well received by our customers and were highly incremental to our dessert category, helping drive higher ticket throughout the quarter. We also launched our Crispy Parm Pizza in February, making us the first large pizza chain to launch a thin crust pizza with cheese on all sides of the crust. Looking forward, we're excited about our new collaboration with Pepsi and Frito Lay that inspired our newest proprietary menu offering, Doritos Cool Ranch Papadia. This new offering is covered with bold ranch seasoning and includes Doritos Cool Ranch dipping sauce, only available at Papa John's. We're thrilled to roll it out nationwide beginning today. We expect this premium innovation will drive both transaction and ticket growth as we target both current and new customers. With this launch, we are strategically targeting a younger demographic among loyal Doritos consumers. And with a price point of $7.99, it's a great value. As we previously discussed, our barbell strategy focuses on reducing both premium and core value menu items. On the value side, we continue to see strength in our Papa Pairings offering, which provides consumers with an array of great products at an attractive $6.99 price point. In the first quarter, we added our new hot lemon pepper chicken wings to our Papa Pairings platform. Papa Pairings will continue to be a platform where we can bring side item innovation to market. Great operations is at the heart of everything we do. Our Back to BETTER operations initiative launched in the fourth quarter last year across our corporate restaurants is helping to further improve execution at the store level while enhancing customer service. These efforts are helping to mitigate inflationary pressures today, and over the longer term will deliver improved unit economics across our system. Our Back to BETTER initiatives align our organization on KPIs that provide the best experience for our team members and our customers, harnessing what our brand was built upon: a relentless pursuit of better. Our data insights help us drive improved performance in key areas like out-the-door times. For the first quarter, our out-the-door times in corporate restaurants have improved by more than 25% on a year-over-year basis. Faster delivery ensures that our products are hot when they arrive. Food temperature is the number one driver of product satisfaction for pizza, and I'm just pleased to say that our teams in our corporate restaurants have significantly improved overall satisfaction scores in the first quarter compared with a year ago. Operational excellence was one of the many topics we discussed at the Papa John's franchise conference in early April. Due to the pandemic, this was our first conference since 2019, and I couldn't have been more energized by the excitement I felt from our franchisees about the future of the brand. We had more than 1,000 attendees from around the world, and there was great optimism around the marketing, operations, and development initiatives we have underway. This is evidenced by the continued investment they are making in new restaurants globally. However, despite the fact that we have significantly improved sales and unit economics in North America over the last four years, this has not fully translated into the domestic development we want to see based on the white space that we have available. To help expedite development within the United States, we are partnering with franchisees on providing construction services, including permitting, architectural designs, and general contractor management. This allows our franchisees to lower friction points and costs throughout the construction process by utilizing our in-house expertise and leveraging the scale of the Papa John's system. Early response to this program has been favorable, and we anticipate more franchisees taking advantage of this opportunity going forward. To further enhance our development, we began rolling out our new store design last year, focusing on creating a great customer and employee experience. We also took a hard look at value engineering to mitigate construction cost increases. Our newest store footprint is more aesthetically pleasing, more efficient, and easier to build. Going forward, all new builds will have this transformational design. I also remain excited about the opportunity we have internationally. Our opportunity is not just about new unit development; it's about sustainably and profitably growing all of our restaurants globally. We are making significant investments in our international organization and infrastructure to set us up for long-term success. For example, we are investing in technology and IC capabilities to support sales growth through areas like e-commerce, loyalty, and revenue management. We have spoken a lot about our white space internationally. In Q1, we announced a development agreement to enter into India through a partnership with PJP Investments Group. PJP currently operates more than 100 Papa John's restaurants across the United Arab Emirates, Saudi Arabia, and Jordan. They are a seasoned, successful restaurant operator and plan to open 650 new restaurants in India over the next 10 years. We see India as an attractive market for Papa John's, and this announcement clearly supports our global expansion strategy, which remains on track to achieve our long-term development target of 1,400 to 1,800 net new units between 2022 and 2025. I'm also pleased to say that we remain on track to meet our current year development expectations of 270 to 310 net new units in 2023, which at the midpoint represents a 5% increase in total system-wide units and nearly a 20% increase over last year's net new unit number. Looking forward, our global pipeline is robust, and I'm confident the investments and strategies we are executing today will enable us to capitalize successfully and take advantage of the significant white space we see all around the world. Finally, I want to thank our teams for their commitment to an innovation mindset. I am pleased to announce that we were just named one of the country's most innovative companies and ranked first among pizza companies in Fortune's inaugural America's Most Innovative Companies list. We have also been identified as one of Forbes' best employers for diversity for the third year in a row. We've built a truly inclusive culture full of diverse ideas and diverse teams. We believe our inclusive and diverse culture is a core strength of Papa John's, and we are extremely proud of the progress we continue to make. At this time, I want to welcome Chris Collins, who has assumed the role of our Interim Principal Financial and Accounting Officer. We're appreciative of Chris taking on this additional role while we conduct a comprehensive search process to identify our next CFO. Before I turn the call over to Chris, I want to emphasize that despite near-term challenges and changing consumer trends, our business model is resilient, and the underlying demand for our product offering remains strong. We are excited about the challenges and opportunities we have to get better. We're excited about the new product ideas that we have, the improvements we are making in our operations, and the significant white space we are pursuing for new store growth domestically and internationally. Now, I'd like to turn the call over to Chris to provide more color on our first quarter results.

Thank you, Rob, and good morning, everybody. I'm excited to speak with you today and look forward to working with you and the Papa John's team as I take on this interim role. As you read in our earnings release this morning, we continue to deliver top-line growth on top of significant gains over the past few years. For the first quarter, global system-wide restaurant sales were $1.2 billion, up 2% in constant currency and excluding the franchisee suspended restaurants announced last year. Net unit growth, primarily in international markets, contributed to the higher system-wide sales. For the first quarter, North America comp sales were flat with last year's record first quarter sales. This resulted from a 3% growth in our company-owned restaurants and a decrease of 1% across franchised restaurants, who are coming off a strong first quarter a year ago. For added color, in the first quarter, we have lapped our largest January ever, when customers were staying closer to home due to the impact of Omicron. On a two-year and three-year stack, North America comps were up 2% and 28% respectively. International comps were down 6% in the first quarter as inflation continued to pressure consumer spending across markets. Similar to the fourth quarter, the challenges we faced in the UK market had a significant impact on our International segment results. First quarter comps were also impacted in Asian markets due to the Chinese New Year and the loosening of COVID restrictions. Strength in our other international markets, especially in the Middle East and Spain, partially offset these pressures. Total revenues for the first quarter were $527 million, up slightly from the same period last year when excluding the impact of refranchising a 90-restaurant joint venture in 2022. Now turning to margins: For the first quarter, adjusted operating income was $39 million compared with $45 million from the same period last year. The year-over-year decline was in line with our expectations as the impact of significant commodity and wage inflation that occurred throughout 2022 has not fully lapped. In addition, higher G&A expense was driven by annual merit increases and performance-based comp accruals, along with higher depreciation and amortization related to our investments in restaurants and technology support. Adjusted operating margins were 7.4%, a 90 basis point decline year-over-year, but slightly better on a sequential basis. Our teams are taking a disciplined approach to managing costs while maintaining our high-performance culture and supporting our strategic growth initiatives. So let's take a deeper dive into our operating segments. In our domestic company-owned restaurant segment, food basket costs were up 4% compared with the prior year. Labor costs also remained elevated in the quarter. Together, commodities and labor costs represented approximately 200 basis points of headwind for the domestic company-owned restaurant segment margins year-over-year. Our strategic pricing actions somewhat but not fully offset the higher costs, resulting in an approximate 150 basis point decline in restaurant level margins compared with a year ago. We expect to see further improvement in our domestic company-owned restaurant margins as our team continues to implement the Back to BETTER operational initiatives and food costs continue to moderate throughout the year. We remain focused on factors which are under our control, offering good value to our customers and running great operations. In our North America commissary segment, first quarter revenues grew by 1% year-over-year, driven by higher costs. As a reminder, our commissary arrangement with North America franchisees enables us to pass through food, labor, and fuel costs on a cost-plus fixed margin basis. As a result, higher costs are slightly accretive to commissary operating income, but dilutive to operating margins. For our International Operating segment, adjusted operating income was down in the first quarter compared with the prior year. As discussed on prior calls, the UK is our largest market and the only international market where we own the commissary. Since this market is more than just a royalty screen, the challenges we are facing have a more pronounced impact on our international profits. Partially offsetting the impact in the UK was an 8% net new unit growth in our international markets when compared with a year ago. Moving on to cash flow and balance sheet. For the first quarter, net cash provided by operating activities was $41 million, up from $25 million a year ago. Free cash flow increased by $7 million to $22 million, reflecting changes in working capital, partially offset by an $8 million increase in capital expenditures. We ended the quarter with ample liquidity of approximately $240 million in cash and borrowings available under our revolving credit facility and a gross leverage ratio of 3.5 times. We also continued to return significant cash to our shareholders. During the quarter, we repurchased approximately 210 million in shares. In total, we have repurchased 2.5 million shares and approximately 90 million remains available for repurchase under our current authorization. We also paid $15 million in cash dividends during the quarter. Based on our strong balance sheet and positive business outlook, our board has declared a second-quarter dividend of $0.42 per common share or $1.68 on an annual basis. Through prudent management of our cash flows, we're able to maximize our financial flexibility and our ability to create value for our shareholders in both the short and long term through a combination of organic growth investments, cash dividends, and share repurchases. Now to our outlook. Overall, our growth expectations remain unchanged with the long-term outlook we provided on our fourth-quarter call. Consistent with our long-term guidance last quarter, we plan to grow our North American comps between 2% and 4% annually going forward. Also consistent with our guidance last quarter, in 2023, we anticipate being at the lower end of this range. From a cadence perspective, we believe North America comps will improve each quarter as we launch new menu innovations, activate targeted offerings for our most value-conscious customers, and execute our Back to BETTER initiatives. We anticipate our international comp sales will remain under pressure, but will improve each quarter as the macroeconomic environment evolves, including within the UK, our largest international market. We expect our adjusted operating margins to be comparable to or up slightly from the level achieved in 2022 as we benefit from several tailwinds, including our Back to BETTER initiatives, positive North America comps, and the benefit of the 53rd week in 2023. Offsetting these tailwinds are the investments we are making in the UK and higher G&A expenses as performance-based compensation ramps back up. For added color, we expect our second-quarter G&A expense to be higher due to the return of our franchisee conference after a three-year pandemic hiatus. In addition, while we expect food and wage inflation to moderate over the longer term, it is difficult to predict when and to what extent it will occur in 2023. Taking into consideration that first-quarter share repurchases increased our debt by approximately $200 million, we now expect full-year net interest expense to be between $40 million and $45 million. The increased interest expense is mitigated by the share reduction from an EPS perspective. Our CapEx remains at $80 million to $90 million as we invest in technology innovation and the opening of new company stores. And finally, our tax rate is anticipated to be at the higher end of our 21% to 24% range. In summary, we continue driving value for our shareholders and setting Papa John's up for success through our menu innovation, digital enhancements, operational productivity, unit growth, and strategic capital allocation. And with that, I'll turn the call over to Rob for some final comments.

Thanks, Chris. I've said it before, Pizza is a uniquely special food. It almost always brings friends and families together in some form of celebration, whether it's the Super Bowl or a casual Friday night gathering. We believe that the world deserves better pizza, and that we deliver it. But we remain hungry for better. I'm proud and thankful for the last 3.5 years, but I'm most excited about the future of this brand. With that, I'll turn the call over to the operator for Q&A.

Thank you. And as a reminder, we ask that you please keep your questions to one and queue up again for additional questions if needed. Please standby while we compile the Q&A roster. And our first question comes from the line of Sarah Senatore with Bank of America. Please proceed.

Okay. Thank you very much. Question and then a clarification about unit growth. So, on the PJP's agreement for India, I know, predated you, Rob, but India was a market that Papa John's was in and then left a few years ago. And I was just wondering if you could talk a little bit about what's changed? Whether it's evolution of the market or the positioning or just that our operating capabilities for your partner there? And the clarification, we just understanding the help you're giving your franchisees in the U.S. There's no sort of financial contribution from Papa John's just offering services and sort of the kind of upfront help that somebody who might be new to building or franchising might need. Is that correct?

Yes, Sarah. Hi. Good morning. So, I'll answer the second one first. We have standard incentives that we offer for high levels of development across our domestic footprint that hasn't changed. We have equipment incentives and other types of incentives to spur development. But we haven't increased that or added any type of unique royalty relief or anything like that to spur development. We've created some services and some capabilities. What we heard from our franchisees domestically is it's never been tougher to get a restaurant built from a permitting standpoint, construction standpoint, while we have great resources to help our franchisees with that. So we set up a model that allows them to tap into our resources to help them with their permitting and construction needs. So that's really the only incremental support that we've added to the model. We're really excited about the new restaurant design. Our franchisees are excited about that. Every new model moving forward will look like the new Papa John's. And I think that's going to have a nice impact on our sales run rate once we kind of give all of those stores a facelift and bring that new model to market. In regards to India, last time, like you said, it does predate me. I wasn't here the last time Papa John's tried to go into India, but I've definitely done my homework and due diligence on why this is different than the last time. The last time we went into India, we didn't do a lot of due diligence prior to entering that market. We went in and tried to operate that market pretty much the same way we go into every market. India is a unique market with different dynamics, different supply chain, different cost structure, and most differently is the consumer price sensitivity and the consumer needs for a different type of product. So, we spent about a year and a half working with our franchisee from the Middle East, who has done an amazing job building out that region and very successfully. They have gone in along with our support and done a lot of research to understand exactly what the needs are in that market. And so, we've built a business model and a business plan that we both believe can be successful. It's a lower-priced offering that meets the needs of the consumers in that market, and it's going to be a more concentrated effort. We're going to go city to city and build scale in each city prior to gathering restaurants all over the market and fragmenting the resource allocation for those individual markets. So, it's a very different go-to-market plan than I understand we went to market in India in the past, and that's what gives us a lot of confidence.

Thank you very much.

Thank you. One moment for our next question please. And it comes from the line of Joshua Long with Stephens. Please proceed.

Great. Thank you for taking my question. I was hopeful we could dive into some of the Back to BETTER operational initiatives that are underway. Understanding that we're probably early on. But just curious how those are progressing? Maybe you could share some additional color there. You mentioned time out-the-door was getting better. I mentioned that there's some other kind of early wins, maybe at the store level that you could talk about that might inform this idea of the guidance outlined by the guidance in terms of improving sales over the course of the year?

Yes, thank you for the question. It has been transformative for our corporate restaurants. During the pandemic, staffing was extremely challenging, and our operators had to bring in a wide range of people to address these staffing issues. As a result, the main focus for every restaurant shifted to staffing, leading us to lose some of the discipline around our key performance indicators. We allowed ourselves to relax the standards we had always prioritized regarding make time, out-the-door times, and total into-the-door times. As we recovered from the pandemic and introduced new leadership, we re-evaluated those important KPIs that our brand has always emphasized for operational excellence. We recommitted our teams to maintaining that discipline, ensuring proper tracking, measurement, and reinforcement of positive behaviors while addressing any shortcomings. Our corporate team fully supported this effort, and as a result, we achieved a 25% reduction in out-the-door times alongside improved customer service. This positively impacts our margins and productivity in two ways. First, it increases our throughput, allowing us to process more orders in the same timeframe. Second, it enhances labor productivity as we operate more efficiently. As these improvements become ingrained in our operations, we are better able to allocate labor effectively. Additionally, by delivering superior service, we expect an increase in customer frequency. When we meet or surpass customer expectations, we believe they will choose to order from us more often. This expectation is integrated into our operating model for the future, which is why we are confident in the continued improvement of our restaurant margins throughout the year.

Thank you.

Thank you. One moment for our next question. And it comes from the line of Chris O'Cull with Stifel. Please proceed.

Thanks. Good morning guys. This is Patrick on for Chris. Rob, your guidance is obviously the same as positive comps for the year. And I'm curious if you can provide any additional color on current trends since we need to see that come up from the flat comp in Q1. And so, I'm just curious if you're trending towards that now or the lower end of that range at least or if you still have ground to make up. And if so, flatter, what gives you confidence that you can get there over the course of the year?

No. It's a great question, and it's a question I ask my teams pretty much every day. Obviously, we reiterated our guidance for the year to be positive. And we were flat in Q1. But Q1 is definitely our biggest comp quarter; it's our highest sales quarter. We were positive last year when all of the competition was negative. And so, we knew this was going to be our toughest quarter. As you look out through the balance of the year, the comps definitely get easier. But that's not the only confidence. The reason that we have confidence in our ability to change the trajectory. I mean, we today are launching our biggest innovation ever. We've got MOD and Doritos, Cool Ranch, Cool Ranch Doritos Papadia. We've put in a ton of support behind that. We've received a ton of amazing food reviews and PR surrounding that over the last week as we've prepared for this launch. So we're eagerly anticipating this weekend to see our customers' reaction. But that's just the first thing. So we have a great pipeline of innovation throughout this year. We've got continued improvements in our company operations that we're excited about. And then, I think our franchisees have a big opportunity as well to kind of tap into some of these resources that we built on our Back to BETTER initiative corporately, and drive those into the operations. So, that's all upside in the back half of the year, and we fundamentally believe that that's going to deliver continued sequential comp improvement.

Great. Thanks.

Thank you. One moment for our next question, please. And it comes from the line of Alexander Slagle with Jefferies. Please proceed.

Thanks. Good morning. I wanted to just ask on franchisee health in North America and the volumes are better, and margins are down a bit. But where does the average franchisee EBITDA or profit stand now versus 2019? I know we've asked on this topic and overall cash returns and investment costs before, not something you might provide too many details on, but wanted to circle back on it for any additional perspective you can provide these metrics and become more focused for investors, understandably across the industry that have gone through such an unusual time in the last few years. And I know you have the Back to BETTER initiatives kind of rolling out to franchisees, expecting a lot of improvements on these metrics. Over time, I just wanted to see if you could circle back on any of those metrics as expected?

Yes. I guess what I would share with you is our franchisee situation over the last four years isn't that dramatically different from the corporate situation. So we don't disclose our franchisee EBITDA, but we do disclose obviously the makeup of our company P&L. So obviously, our margins have come down year-over-year after an amazing 2021 and in the front half of 2022 before inflation really started to take hold. But relative to 2019, our EBITDA margins are up significantly. A flip part of that is a function of our sales being up significantly. In 2019, our average AUVs across the system was about $900,000, and today we're pushing up close to $1.2 million. So that level of sales and flow-through definitely creates some fixed overhead coverage and definitely creates some improved profitability, which has helped us to mitigate some of this increased inflation that we've seen on both the commodities and the wages. And when I tell everybody about this business, if you believe that there is going to be a normalization of commodity costs over the next year, 18 months, and you believe that we can hold on to the pricing that we've taken, which we've seen an ability to do over the last year since we've come out of the pandemic, there's a ton of upside on operating margin. The commodity inflation that we've seen is unprecedented in this business. Record highs for a lot of the input costs. And I fundamentally don't believe that could stay that way in perpetuity. I believe in efficient markets; I believe that their supply is going to catch up to the demand regardless of the macroeconomic environment. So I do believe that there's a lot of margin expansion at the operating level as we look into the back half of 2023 and beyond. So I do think that margins right now, although higher than 2019, are a bit compressed relative to what we're going to see moving forward.

Got it. Thank you.

Thank you. One moment for our next question, please. And it comes from the line of Eric Gonzalez with KeyBanc. Please proceed.

Hey, thanks, and good morning. It sounds like you're reiterating that flat to slightly up margin outlook for the year. And I believe you said that you expect a large uptick in G&A in the second quarter due to convention in the fairly large step up for the full year. So perhaps you could help us understand where the other offsets might be from that G&A line? And how much commodity normalization you're baking into that outlook? Thanks.

Our team has been focused on general and administrative expenses since the beginning of the year, and we've been efficient and productive. I don't anticipate a significant increase in our run rate for G&A. The main factor affecting G&A this year is that we did not pay any bonuses last year because we didn't meet our targets, primarily due to unexpected costs affecting our profit and loss statement. This has impacted us relative to our peers, but we made the responsible decision to protect shareholder value by not issuing any bonuses last year. This year, we have included performance-based compensation, which is the major influence on G&A. Our actual operating G&A has become more efficient, and that's how we plan to navigate these challenges. In the second quarter, during our first conference, we managed to remain within budget while delivering an excellent event. I'm really pleased with our team's commitment to tightening expenditures as we adapt to ongoing cost pressures, and I'm confident in our ability to responsibly manage our financials.

If I could jump back in, the question is really about the other parts of the P&L that you understand, particularly regarding bonuses in G&A. Could you discuss the company margins or other offsets that might help maintain the top margin?

Yes. I mean, 2% to 4% sales growth is part of it. The other part of it, I think we've guided to sequentially improving operating margin. So, those are kind of two of the big drivers. And then our development. We're going open up across the system between 270 and 310 net new units, so, over 400 units built this year. So, between those three drivers, I mean, those are kind of the drivers of our earnings growth.

Got it. Thanks.

Thank you. One moment for our next question, please. And it comes from the line of Lauren Silberman with Credit Suisse. Please proceed.

Thank you very much. Rob, the pizza category broadly seems to be facing some slower trends compared to what we've seen elsewhere in QSR. Can you just speak to your view on the pizza category, and whether you're seeing any changes in customer behavior signs of trade down? And then anything you can share in performance between delivery and carryout would be helpful?

Yes. Great question, Lauren. I mean, the pizza category on average over the last 10 years has been a relatively slow growth category. During the pandemic, obviously, we, the pizza industry category outperformed all of QSR. So, as we head in, we're coming out of that. This is kind of the last quarter where for us where there's still a residual, big COVID impact. People forget that it was only a year ago that Omicron was kind of wiping out a lot of the labor market, the challenges with that, and people were staying home again last January and February. So, we're – that positively impacted our category, and we're obviously negatively impacted a lot of the sit-down and fast casual. So, as you see these positive comps that a lot of the restaurant industry is coming with this quarter, we need to reflect on what everybody's lapping from last quarter. So now, once we get past all that, we look forward, I mean, we believe that we can continue to grow between 2% and 4%, and that will probably outpace the rate of growth for the category. I think that there's going to continue to be pressure on 40% to 50% of the category, that's the mom-and-pop segment. The cost structure is really hard for them to make it work. They don't have the scale to drive the productivity and efficiency that some of the larger groups do, and their prices are 40%, 50% higher as a result of that. So, I don't know how long that can sustain itself. I think that the category in this business is becoming even more digital and IT-dependent. But I think that also puts stress on the smaller players that don't have the resources and infrastructure to invest in those capabilities. So, I think that we'll be able to continue to take share from some of the smaller players. And then, I think we've got a great value proposition moving forward relative to the rest of the industry. Our innovation pipeline continues to fill up with great ideas. And so, despite low single-digit growth from the category, we're confident that we'll be able to continue to deliver between 2% and 4%.

Thank you. Is there anything you can share on what you're seeing between delivery and carryout?

Yes, great question. Sorry, I didn't get there. We are seeing some shifts into carryout. Our carryout business has always been robust. I know we haven't talked about it as much as maybe some of the other players in the industry. But we have a strong carryout business. And as these more challenging economic times, and price sensitivity increases, you're going to see a little push in the carryout. That does not necessarily present a problem for us; we're excited about that. Obviously, it can help us maybe with some labor and some staffing challenges. But it does reduce the ticket to some extent because of the delivery fee that goes along with the delivery purchase. So, as the model shifts from delivery to carryout, you're going to have to be able to pick up some savings in the labor side, because you are going to a little bit of a challenge on the revenue side by foregoing those delivery fees. So, but I think some of our delivery business, organic delivery is supplemented with our continued growth with the third-party aggregators. I know that there's a lot of talk about their growth rates slowing now, but there's still grow, outpacing growth in the core pizza category. So, we're getting to benefit from that through our investments with them and our partnerships with them. So, our delivery business is probably holistic delivery business has held up a little bit better than maybe some other folks in the category.

Thank you very much. Very helpful.

Thanks, Lauren.

Thank you. One moment for our next question, please. And it comes from the line of Peter Saleh with BTIG. Please proceed.

Great. Thanks and good morning. Rob, I just want to come back to the conversation around the commodities. I believe last quarter, when you guys gave the full-year outlook, you anticipated commodities maybe modestly deflationary for the full year. I know you ended the first quarter up about 4%. Are you still expecting commodities to be modestly deflationary? It does look like we've seen some moderation in some of your input costs. Just if you could give us a little bit more color on that, that would be helpful?

Yes, we did expect to see a bit more deflation this year, but it has been gradually improving, although it's been quite volatile. Our forecast still indicates a continued moderation of commodity costs, even if we haven't fully realized those in the first quarter. Looking back, the second quarter of 2022 was our highest input cost period, with an 18% year-over-year increase. At that time, the average cheese price was $2.30 per pound, while today's market prices are in the dollar range, indicating a significant shift. Despite the volatility, we anticipate the full year to show modest deflation.

Great. And then just on unit development, I know you guys reiterated your long-term target. And it does really imply a pretty meaningful step up in development in 2024 and 2025. So, just curious is how quickly can India come on track here and start building units? And so, what other markets do you think you guys need to open to really get to those development targets that you guys laid out this morning? Thanks.

Yes. I mean our current development targets incorporate a significant amount of new geographies opening up over the next two years. It's really based on our current franchisees and the current agreement that we have in place. I mean Asia is a huge growth region for us right now. China is probably going to be our biggest unit development growth country for the foreseeable future. We are anticipating new units coming in from India in the back half of this year, or I'm sorry, starting in 2024. So we'll have two years of India development. And 650 units over a 10-year period, obviously, there'll be a bit of a ramp there. But that's a lot of units in 2024 and 2025 relative to the development that's going on elsewhere. So, we do believe that we can ramp pretty quickly. We're seeing - especially internationally, we're seeing continued strength in a lot of our Middle Eastern and in Asia markets. Obviously, I think we called out we're in the UK where there's some franchise optimization going on there, system optimization, making sure that we are set up for long-term growth. So that's been a bit of a development source for us over the last four or five years that is evolving right now, but we feel confident that we can make up some of those challenges in some of these other markets.

Thank you.

Thank you. One moment for our next question, and it comes from the line of Dennis Geiger with UBS. Please proceed.

Thank you, Rob, in your remarks, you mentioned your leading CRM platform and the size of the loyalty program. Could you elaborate on the potential to better utilize that platform? Additionally, I'm interested in how third-party business fits into this, particularly whether it integrates with loyalty or operates separately. Has the third-party aspect become a larger portion of your total business, and how do you view it in relation to your internal CRM loyalty platform? Thank you.

The aggregator business operates independently of our loyalty program. Our goal is to attract new customers from the aggregator side and eventually convert them into loyalty program members. Data indicates that the aggregator marketplace represents about 50% to 60% of our new business. This approach is crucial to our strategy. These new customers appreciate our products and the innovations we offer, which encourages them to return, especially since ordering through our direct channel is more cost-effective. In terms of the aggregate's contribution to our overall business, if our comparable sales remain flat while the aggregator business grows, its share will increase proportionately. While it's a healthy segment of our operations, we are not reliant on it to meet our long-term goals. We view it as a profitable and growing part of our business that we plan to continue investing in. Regarding our loyalty platform, I acknowledge that we have yet to fully capitalize on its potential. We still need to enhance our capabilities for personalized marketing and frequency building that I envision for this program. I take responsibility for this, but I am enthusiastic because there is significant upside potential. We've recently appointed a new Chief Marketing Officer, Mark Shambura, who shares this enthusiasm, and this area will be a priority for us going forward. The tools and capabilities for utilizing the wealth of data we’ve amassed have advanced considerably in just the past few years, and we plan to leverage this to generate substantial value.

Thanks for taking us, Rob. Appreciate it.

Thank you. One moment for our next question, please. And it comes from the line of Andrew Strelzik with BMO Capital Markets. Please proceed.

Hey, good morning. I guess I wanted to just try to tie some comments that you made together and ask about your value proposition, which you said is strong versus the industry. You've talked about the ability to hold on to the price increases. But at the same time, we're seeing some delivery shifts to carryout, which may be attributed to cost and have talked about better check traffic balance. So, I guess, how do you think about getting there? I guess on one hand, it could just be as simple as not taking as much price this year. But are you planning to shift your kind of value messaging? Is there more that you think you need to do? You talked about the one-to-one marketing maybe that plays in. I'm just curious how you think about and reflect on the value efforts you've had so far and your value proposition going forward? Thanks.

It's a great question. Because we're definitely entering into a period if we're not already all the way there where value is going to become more important it has been over the last three years. And so, it's critical for us to have a compelling and successful value strategy. I mean, regardless of whether or not we are going to focus on our premium innovation. I mean, that's what we've done over the last three years of kind of our positioning in the marketplace. If you don't have a compelling value strategy, it's really hard to compete QSR, whether you're in pizza, burger, tacos, whatever. I mean, value is a big part of the business model. So, despite the fact that we focused on our premium innovation and that we've continued to drive a significant amount of check growth through trading customers up to products like Stuffed Crust and New York-Style and Chacaroni and all these other things. We've never walked away from value. I mean, we still offer great carryout specials on our app and our website. We still offer great bundles on our app and our website. So, we haven't necessarily taken the same approach as some of our competitors with big 50% off promotions and those types of things. That's not necessarily a part of our strategy. The value is a big part of our strategy. And we get at it a lot of different ways. I mean, our Papa Pairings platform is a way for us to bring great value on wings and other side items. Our carryout specials are tapping into a lot of the drive towards carryout. So, we fully believe that we have to be competitive on value. We just get at it a little bit differently than maybe some of the other competitors in the industry. So, we're going to continue to invest in premium innovation. We're going to continue to push our most premium loyal customers into some of our new great products, but we know we have to meet the needs of that core customer, and we're focused on doing that.

Great. Thank you very much.

Thank you, Andrew.

One moment for our next question, please. And it comes from the line of Todd Brooks with the Benchmark Company. Please proceed.

Hey, good morning. Thanks. Quick question, taking the unit growth discussion to this year's level, Rob. I know you guys have reaffirmed your targets for net new openings this year. I think you got about 10% of that level opened in Q1. Can you just talk to the opening pace early in the year relative to how you expected the year to track? And maybe just on the 24 international closures. Are those concentrated in the UK, or are they more broadly spread? Thanks.

Yes, we are on track with our forecast for the year regarding net new openings. The closures we have experienced are spread across our footprint and are not limited to the U.S. The market transformation in the Netherlands accounted for a significant portion of those closures. While this wasn't specifically planned for the year, we have managed to open restaurants at a higher rate in other regions to offset that impact. Overall, we are aligned with our planned position at this point in the year. However, it's worth noting that we are focusing on the UK market, which may experience some market adjustments resulting in reduced development there. Fortunately, we've been able to compensate for that shortfall with strong performance and continued improvement in Asia and the Middle East. We are therefore concentrating our efforts on those markets, helping to balance out the necessary market optimization in the UK.

Thanks Rob.

Thank you. One moment for our next question, and it comes from the line of Nick Setyan with Wedbush. Please proceed.

Thank you. We set some strength in both the commissary margin and international margin. Just wondering if there's anything sort of one time in international margin, for example, that we should be aware of. And whether that's sort of – how should we think about that international margin as the year progresses? And any reason why the commissary margin shouldn't stay at this level or even go higher as the year progresses?

I want to remind you that our commissary margin is set at a fixed rate. Annually, we maintain a fixed margin of 4% for the commissary. The increase compared to last year is partly due to timing issues when we struggled to fully adjust our prices to franchisees in response to rising ingredient costs, which affected our margin in Q1 last year. This year has a different dynamic. However, you should expect us to consistently deliver around a 4% margin on that business for the entire year. On the international front, we're focused on tightening operations and ensuring we have the right business model in place. We've introduced new leadership in that area over the past year, and they are mindful of their performance in relation to their costs, effectively managing expenses. Additionally, similar to what I mentioned regarding the U.S. commissary, we own the commissary in the UK. Last year, we faced significant inflation and were unable to pass that on to franchisees swiftly, resulting in lower margins in Q1. I expect that the higher margins we are seeing year-over-year in the UK will continue as that situation has improved. These are the three main factors driving our margins.

Thank you.

Thank you. And this concludes our Q&A. I will pass the call back to management for any final remarks.

So, thanks everyone for the call today. It's obviously a unique time that we're all working through. So, our intent is to be as transparent as possible on the business and on the industry because you guys can do your jobs. But to summarize, I just want to say, I'm thankful to our teams and our franchisees for continuing to deliver solid performance. We lapped Q1 of 2022, which was our highest sales volume quarter in history, which lapped Q1 of 2021, which previously had been the highest sales volume in history. So these are big laps for us. And the ability to lap flat or positively is indicative of the strength of the sales in the restaurants. So, I'm thankful for our teams to continue to deliver these solid results. I'm also confident in and excited about 2023 and beyond. We have forecasted increased comps, forecasted some decreased costs, and we're continuing to be strong developers throughout the system, throughout the globe despite some of the challenges that everyone highlights in the industry with development and construction at this point. And obviously, with the macroeconomic and interest rate environment that's going on. So I'm very bullish about the future. I couldn't be more proud of the team and the way everyone's working together. And so, I just want to thank you all for your continued support, and thank you for your time today.

Thank you. And with that ladies and gentlemen, we conclude today's conference. Thank you for participating. And you may now disconnect.