Katie Sackis

“First, I wanted to unpack the new business momentum in domestic BI middle market a little bit more. Greg, wondering if you could just give us a better understanding of some of the drivers behind the uptick this quarter and how sustainable you think new business momentum is in the middle market going forward.”

“I want to shift back to the BI reserve for a moment. I think, you know, excluding the legacy charge this quarter, the core general liability book, you know, still looks quite strong with no net adverse development for several quarters now.”

“My first question is really on the regulatory environment. I think, as you guys are well aware, there have been several state legislatures that are looking to push forward legislation that would focus on consumer affordability.”

“I guess maybe zooming in on Florida then, you know, it was great to see that lost trend on the Florida personal auto book sort of came in below you guys' expectations last year and drove a lot of the favorable development on that book.”

“I want to circle back to the net promoter score for the quarter, and normally I wouldn't focus on this metric so much, but it's, I think, the lowest that we've seen in quite a while, and I just wanted to, A, ask for a little bit more color on perhaps what impacted that this order, and B, you know, circle back to the…”