Good day, and thank you for standing by. Welcome to the AMN Healthcare Second Quarter 2024 Earnings Conference Call. Please be advised that today's conference is being recorded. I would now like to turn the call over to Randle Reece, Senior Director of Investor Relations. Please go ahead, Randy.

Good afternoon, everyone. Welcome to AMN Healthcare's second quarter 2024 earnings call. A replay of this webcast will be available at ir.amnhealthcare.com at the conclusion of this call. Remarks we make during this call about future expectations, projections, trends, plans, events, or circumstances constitute forward-looking statements. These statements reflect the Company's current beliefs based upon information currently available to it. Our actual results may differ materially from those indicated by these forward-looking statements because of various factors and cautionary statements, including those identified in our most recently filed forms 10-K and 10-Q. Our earnings release and subsequent filings with the SEC. The company does not intend to update guidance or any forward-looking statements provided today prior to its next earnings release. This call contains certain non-GAAP financial information. Information regarding and reconciliations of these non-GAAP measures to the most directly comparable GAAP measures are included in our earnings release and on our financial reports page at ir.amnhealthcare.com. On the call today are Cary Grace, President and Chief Executive Officer, and Jeff Knudson, Chief Financial Officer. I will now turn the call over to Cary.

Thank you for joining us for a review of our latest financial results and updated outlook against some continued challenging market conditions. We made progress on stabilizing our performance. Demand for healthcare was impressive this quarter, and the market for skilled caregivers shows signs of improvement. Patient demand and labor supply are crucial drivers of long-term growth in our businesses. Our consolidated revenue for the second quarter was $741 million, which enabled us to produce $16 million in net income, $100 million operating cash flow, and adjusted EBITDA of $94 million. The adjusted EBITDA margin for the quarter surpassed the high end of guidance. Excluding some discrete items that favorably impacted SG&A, adjusted EBITDA margin would have been above the high end of our guidance range. While we continue to see some pressure on placement, volume, and revenue from larger clients, we expect our third quarter adjusted EBITDA margin to be higher than sell-side analyst expectations. Our third quarter outlook at the midpoint implies that adjusted EBITDA and adjusted EPS would be in line with expectations, though our revenue outlook is approximately 4% below consensus. AMN continues to improve how well we are aligned with all segments of the market for total talent solutions in healthcare. These efforts are vitally important to our long-term success. Coming off 2023, when we were in a net loss position with MSP contracts year-to-date, we are net neutral with wins and losses with last year's RFP behind us, and we are better situated with our clients today. The diversification of our business portfolio, including several high-margin, technology-enabled revenue streams, has enabled AMN to maintain profit margins at attractive levels. At the same time, we are delivering to our staffing customers pricing and value that are in line with our industry peers. Across our staffing markets, we are working toward capturing our share of large opportunities in VMS, vendor-neutral, third-party and direct staffing, where we again made progress this quarter. With our technology investments and rollout, brand consolidation and reorganization of the way we go to market and deliver, AMN effectively has been re-platforming most of the company. ShiftWise Flex is now managing more than half of our ShiftWise vendor-neutral spend under management. We also began deploying ShiftWise Flex for our master vendor MSP clients earlier this quarter. We have a competitive platform that opens opportunities for us in current and new markets. This was demonstrated recently when ShiftWise Flex was awarded a multi-year public sector contract, beating out a competitive list of healthcare and technology industry rivals. We have seen a healthy increase in the VMS pipeline both in terms of spend under management and the number of deals. Our market Insights tool is now being used by some of our largest clients and will be part of our ShiftWise Flex platform. This powerful tool provides clients with market intelligence to help inform them on market trends and how to set up bill rates to attract healthcare professionals by specialty, geographic area, and by times of the year. We are rolling out innovative workforce solutions leveraging our clinician app AMN Passport, including internal float pool, internal agency, and shift-level management. We have deployed these solutions to help some MSP clients and have an active implementation pipeline. We expect that our internal progress will improve our ability to serve clients, win new business, and gain market share. Meanwhile, the AMN team continues to deliver on our clients' current needs to help them build a high-quality, sustainable workforce. Let's review our second quarter performance in detail. In the second quarter, nurse and allied solutions recorded revenue of 442 million in line with our expectations across our travel, nurse, and allied businesses volume, bill rates, and average hours were consistent with our assumptions entering the quarter. Gross margin for the segment was lower than the first quarter, primarily because of a favorable worker's comp adjustment in the prior quarter. We offset the gross margin movement by reducing expenses and controlling costs. Our third quarter outlook for nurse and allied revenue is down approximately 32% to 34% year-over-year, better than the first half comparison, but still lower quarter-over-quarter. Demand, as measured by open orders, has been on an upward trend since April. Total nurse and allied orders grew nearly 20% since the beginning of the second quarter, with the strongest growth in travel nurse. Though this increase was less than past normal seasonality, it was much improved over last year. At the same time, we continue to see large clients reduce the utilization of contingent labor amid strong permanent hiring and reduced employee attrition. Labor market data show that permanent job growth for hospitals in the first half of 2024 was the strongest since 1982. Taking into account all these factors, we see scenarios in which nurse and allied revenue, excluding international, could range from being modestly down to modestly higher in Q4 from Q3. Visibility for nurse and allied beyond the current quarter has been challenging since the beginning of 2023. We expect to receive winter needs orders later in Q3, which will give us more visibility into Q4 trends. Our physician and leadership solutions segment had second quarter revenue of 186 million, up 6% year-over-year and about 4% lower than we had expected. The organic locum tenens business was up 1% quarter-over-quarter, although down 11% year-over-year. We saw extensions fall off in the quarter as clients were focused on cost management and were slower to make hiring decisions. These factors impacted our organic locum's business as well as MSDR. Demand in locums is healthy and coupled with our technology investments to improve our speed to fill as well as MSDR's capabilities, we are excited about our growth potential in this important market. Results for interim leadership in the search were flat versus the first quarter though demand remains inconsistent. Segment gross margin in the quarter was lower than the first quarter due to a lower bill pay spread in locum tenens. This was offset largely by prudent expense management. For the third quarter, we expect physician and leadership solutions revenue to be up 12% to 14% year-over-year. In the technology and workforce solutions segment, second quarter revenue was $112 million, lower by 11% year-over-year and in line with our expectations. Language services posted 18% revenue growth driven by strong utilization of video interpretation. All other solutions in the segment were consistent with our outlook. The TWS segment contributed $47 million of operating income, more than 40% of total segment operating income this quarter. The TWS segment profit margin also improved substantially this quarter. Our long-term strategy is to continue increasing the segment share of our revenue and earnings due to its alignment with client's desires for more tech-enabled solutions and its attractive growth and margin profile. For the third quarter, we project technology and workforce solutions revenue to be down 10% to 12% from the prior year. We have carefully managed long-term strategy and near-term spending in an improving environment that still has its crosscurrents. This has made it especially important for AMN to ensure that our perspective of the changing healthcare sector is as clear and current as possible. We were delighted to add Jim Hinton to our Board of Directors. Jim has invaluable experience as former CEO of outstanding health systems Baylor, Scott and White and Presbyterian Health Services New Mexico. In addition to serving as a past Board Chair of the American Hospital Association. We also recently launched our first Executive Advisory Board to help guide the company's mission of providing innovative, total talent solutions for healthcare. Our Executive Advisory Board will ensure that AMN is closely aligned with the current and future needs of healthcare organizations as they deal with rising demand and increasingly complex labor supply. At the helm of our Executive Advisory Board is Mike Butler, who was President of Providence and led the health system through extraordinary growth. Before I turn the call over to Jeff for a financial review, I want to recognize the wonderful AMN team and our healthcare professionals for their impressive efforts serving our communities and all our stakeholders. Your mission and your excellence are what enable AMN's ability to have such a positive impact in serving the healthcare needs of our communities. Now Jeff will continue with a review of our quarterly results and outlook.

Thank you, Cary, and good afternoon, everyone. Second quarter consolidated revenue was $741 million, down 25% from the second quarter of 2023 and down 10% sequentially in line with expectations. The sequential decrease was primarily due to lower volume in the nurse and allied segment and the locum tenens and VMS businesses. Consolidated gross margin for the second quarter was 31%, also in line with expectations. Year-over-year, gross margin decreased 230 basis points driven mainly by lower margins across all three segments, partly offset by a favorable segment mix. Sequentially, gross margin decreased 40 basis points, primarily due to lower nurse and allied segment and locum's gross margin partially offset by a favorable revenue mix shift. Consolidated SG&A expenses were $149 million, or 20.1% of revenue, compared with $202 million, or 20.4% of revenue in the prior-year period and $175 million, or 21.3% of revenue in the previous quarter. The decrease in SG&A expenses year-over-year was primarily due to lower employee and professional service expenses as we remain steadfast in reducing costs to match the revenues; lower employee expenses and favorable actuarial adjustments for professional liability insurance drove the decrease sequentially. Adjusted SG&A, which excludes acquisition, integration and other costs, legal settlement, accrual changes, and stock-based compensation expense, was $137 million in the second quarter, or 18.5% of revenue, compared with $170 million, or 17.1% of revenue in the prior-year period and $162 million, or 19.7% of revenue in the previous quarter. Discrete items that we do not expect to recur in the third quarter included an actuarial adjustment for professional liability insurance and a change in the accrual for incentive compensation. These items reduced SG&A by $7 million in the quarter. Nurse and allied revenue was $442 million in the second quarter, down 36% from the second quarter of 2023. Sequentially, segment revenue was down 15%, driven by lower volume and lower rates in travel nurse and allied. Average bill rate was down 12% year-over-year and 3% sequentially influenced by a mix shift toward Allied. Year-over-year volume decreased 24%, and average hours worked were 1% lower sequentially; volume was down 11% while average hours worked were flat. Travel nurse revenue in the second quarter was $277 million, a decrease of 42% from the prior year period and 17% from the prior quarter. Allied revenue in the quarter was $151 million, down 17% year-over-year and 11% sequentially. Nurse and Allied gross margin in the second quarter was 23.8%, a decrease of 290 basis points year-over-year, primarily due to increases in housing, travel, and allowance expenses and the deleveraging impact of lower bill rates. Sequentially, the gross margin decreased 130 basis points, mainly due to a worker's comp accrual adjustment that benefited the first quarter margin along with higher housing costs. Segment operating margin of 10.4% decreased 450 basis points year-over-year but increased 10 basis points sequentially. The slight increase from the first quarter was driven primarily by favorable insurance actuarial adjustments and lower employee expenses, offsetting the lower gross margin. Moving to the physician and leadership solutions segment, second quarter revenue of $186 million increased 6% year-over-year due to the MSDR acquisition. Sequentially, revenue was down 1%, driven by lower locum tenens revenue and lower volume in the search business as expected. Locum tenens revenue in the quarter was $143 million, up 17% year-over-year with the growth coming from the MSDR acquisition. Interim leadership revenue of $30 million decreased 17% from the prior year period and was flat sequentially. Search revenue of $13 million was down 27% year-over-year and down 1% sequentially as volumes remain low. Gross margin for the physician leadership solutions segment was 30.5%, down 460 basis points year-over-year and 110 basis points sequentially. The year-over-year decline was primarily attributable to a lower bill pay spread within locum tenens, partially offset by improved gross margin in the interim business. Segment operating margin was 11.6%, which decreased 340 basis points year-over-year, primarily due to lower gross margin. Sequentially, operating margin decreased 20 basis points. Technology and workforce solutions revenue for the second quarter was $112 million, down 11% year-over-year as the revenue decrease in the VMS business more than offset the language services revenue growth. Sequentially, revenue was flat. Language services revenue for the quarter was $75 million, an increase of 18% year-over-year and 5% sequentially. VMS revenue for the quarter was $28 million, a decrease of 41% year-over-year and 5% sequentially. Segment gross margin was 60.2%, down from 66.7% in the prior-year period, primarily due to lower revenue within the VMS and outsourced solutions businesses. Segment operating margin in the second quarter was 42.1%, a decrease of 200 basis points from the prior year period, driven by the decrease in gross margin partially offset by a reduction of SG&A expenses. Second quarter consolidated adjusted EBITDA was $94 million, a decrease of 42% year-over-year and 4% sequentially. Adjusted EBITDA margin for the quarter of 12.7% was above the high end of the guidance range, mainly due to favorable insurance actuarial adjustments and lower employee expenses. Year-over-year adjusted EBITDA margin was down 360 basis points, primarily due to deleveraging on lower revenue while we reduced SG&A expenses to follow the revenue declines. Sequentially, adjusted EBITDA margin was up 80 basis points, driven by the technology and workforce solutions segment and a favorable mix shift. Second quarter net income was $16.2 million, down 73% year over year and 6% sequentially. Second quarter GAAP diluted earnings per share was $0.42. Adjusted earnings per share for the quarter was $0.98, compared with $2.38 in the prior-year period and $0.97 in the prior quarter. Day sales outstanding for the quarter was 63, one day lower than the prior quarter and 10 days higher than a year ago, which was our low mark for DSO in 2023. Since the start of 2024, we have reduced DSO by seven days and expect to end the year below 60 days. Operating cash flow for the second quarter was $100 million, and capital expenditures were $27 million. We expect CapEx for the year to total $70 million to $75 million. As of June 30, we had cash and equivalents of $48 million, long-term debt of $1.2 billion, including a $345 million draw on our revolving line of credit and a net leverage ratio of 2.6 times to 1. During the quarter, we paid off $80 million of revolver debt, bringing the year-to-date pay down to $115 million. Moving to third quarter 2024 guidance, we project consolidated revenue to be in a range of $660 million to $680 million, down 20% to 23% from the prior-year period. Gross margin is projected to be between 30.7% and 31.2%. Reported SG&A expenses are projected to be 22% to 22.5% of revenue. Operating margin is expected to be 2.1% to 2.9%, and adjusted EBITDA margin is expected to be 10.6% to 11.1%. Average diluted shares outstanding are projected to be approximately 38.3 million. Additional third quarter guidance details can be found in today's earnings release. And now operator, please open the call for questions.

Our first question for today will be coming from Trevor Romeo of William Blair. Your line is open.

Good afternoon. Thanks for taking the questions, team. I think, one, it would just be great if you could provide any details you have on the bill rate and volume assumptions for nurse and allied that are embedded in the Q3 guide. And then thinking to Q4, I think Cary talked about a range of potential outcomes relative to Q3. And Jeff, I kind of always appreciate the look you tend to give on these calls for two quarters ahead. So, any thoughts on how you'd see Q4 shaping up for bill rates and volumes, just based on what you could see at this point would be really helpful.

Yes. Thanks, Trevor. So, as it relates to the Q3 guide, we have bill rates down low-single digits sequentially from Q2, and volumes down low-double digits in nurse and allied from Q2 levels. When we think about the fourth quarter, Cary mentioned the range of scenarios, excluding international. So, with the impact of visa retrogression on international business, we would expect that business in the fourth quarter to be down $6 million to $8 million sequentially from Q3. So, that's about a 200-basis points drag on the growth within the segment. And so, when we look at bill rates and volumes quarter-over-quarter, again, winter orders will be a big swing factor for us within the quarter, where not only those volumes come in, but the start dates within the quarter, and then also where the bill rates land. So, we would see bill rates within those range of outcomes being anywhere from flattish to maybe down slightly in the fourth quarter. And then volumes ranging from a low-single digit increase to low-single digit down quarter-over-quarter.

And, Trevor, we've gotten some indications from clients to accept those orders, but we wouldn't see them until later in the quarter.

Got it. Okay, thank you both. That was helpful.

And our next question will be coming from Brian Tanquilut of Jefferies. Your line is open.

Hi, good afternoon, guys. Maybe I'll follow up to Trevor's question. So, if we're seeing orders up 20%, Jeff, like you just said, plus low-single to minus low-single in Q4 maybe help us bridge that. Like, how does the order number translate to a different volume expectation? And then also, how are you thinking about typical seasonality this year? You're seeing plus 20% orders here? I think normally seasonal patterns are even more pronounced than that. So just curious what you're thinking or what you're seeing?

Yes, Brian, regarding seasonality, we reviewed the couple of years before 2019, and typically we would expect demand to increase by about 25% to 30%. This year, however, demand is up 20%, starting from a lower baseline. While the demand trends are better, we're still not back to pre-pandemic levels. In terms of volumes for nurses and allied health, I would point out that during the third quarter, the traveler count remained stable from July to September, although it began from a lower point in July compared to the end of Q2. This represents a significant improvement from the second quarter when June was the lowest point. Despite this demand increase, it's worth noting that, as Cary mentioned regarding some of our MSP clients, we are still observing reductions in utilization, and extension rates are at the lower end of what is typically considered normal, approximately 500 basis points below the average, but still within acceptable limits for that lower range.

Okay, that makes sense. And then maybe, just as I think about SG&A, any discrete items or one-timers in the SG&A line that you would call out and maybe just how you think we should be modeling SG&A going forward.

Yes. So, within the second quarter, we had about $7 million of discrete items that added 100 basis points to adjusted EBITDA margin. So, ex those, we would have been at 11.7%, which was 20 basis points above the high end of the guide. About $4 million of that $7 million related to an actuarial adjustment on professional liability insurance, which we throw up twice a year in Q2 and Q4. The remaining $3 million was related to some variable and incentive compensation accruals. We wouldn't expect those to recur in the third quarter, but despite that, we would see adjusted SG&A dollars pretty flattish in the back half to Q3 levels, you know, as reported on adjusted SG&A.

Got it. Thank you.

Thank you. One moment for the next question. And our next question will be coming from the line of Jeff Silber of BMO Capital Markets. Your line is open.

Thanks so much. I wanted to dig into some of the demand trends that you've been talking about. I know it's tough to gauge, but do you think most of your hospital clients are comfortable with the mix of permanent to temporary staff? Do we think that's going to go lower? What will it take to get moving in the right direction?

So, Jeff, maybe I'll talk a little bit about what we're seeing from a macro standpoint. So, across the board, for most of our clients, we're seeing higher patient utilization. Against that, what we've been seeing over the past four to five quarters is very strong permanent hiring. They've also seen higher retention rates. Now those retention rates were coming off of unusually low retention rates during COVID. And we've also seen a lot of efforts to hire lower-paid workers to support some of the clinical roles. But even with all these efforts, and they've been very strong, especially around the permanent hiring, you're still seeing open roles, you know, 2.1 to 1 from a higher standpoint. And so, we're seeing still pressure as you increase, you know, patient utilization against the workforce that's available. And if you look at the contingent premium, we're now in the back half of the year getting back, and we're in normal ranges of 15% to 20%. And so those sets of dynamics, I think, are making it more interesting from a demand standpoint. What we're seeing from clients is even if they have a target of where they want their contingent spend to be, they may have underestimated some of the efforts of permanent hiring or not factored in some of the retention efforts. So, we're seeing those factors play in, I'd say, particularly over the past quarter or two and where they're coming out.

All right, that's helpful. If I could ask a similar question about your own workforce. Are you at the point where you think you've rightsized enough that your workforce can handle the current demand environment? And how quickly can you turn if things start to move in the right direction?

Yes, we feel good about where we are. We've been very conscientious about rightsizing as we saw demand shake out in different parts of our business. But we are positioning ourselves both in terms of our workforce and our capabilities to be able to meet rising demand conditions.

All right, thanks so much for the color.

Thank you. And one moment for the next question. And our next question today will be coming from the line of A.J. Rice of UBS. Your line is open.

Hi, thanks everyone. Following Jeff's comment and Cary's input regarding the fourth quarter, how do you see revenue translating into gross margin stability from Q3 to Q4? What about SG&A? Has that leveled off? Are there any factors that might cause it to increase or decrease? I'm not looking for a specific estimate but would like to know the general direction as we believe we're reaching a bottom here.

Yes, I would say, A.J., on the gross margins, both from a nurse and allied standpoint and also from a consolidated standpoint, I think something in the high 30s, you know, 30%, 30.8%, 30.9% to the low 31% is a reasonable estimate, which is essentially the midpoint of the guide for Q3 and where we were in Q2 that that's reasonable to think about the fourth quarter that same way. And then from an adjusted SG&A standpoint, dollars being relatively flattish over Q2 levels would also be the right way to think about the fourth quarter.

Okay, that's helpful. Just thinking about the use of cash flow from here. I guess by our calculation, you ended the quarter at 2.6 times debt to EBITDA. I think you'll be at three or above as you exit the year. Is paying down debt a priority? Where are you comfortable on that leverage ratio as you go forward?

Yes, debt pay down has been a priority as we've been gone through the first half of this year. We've paid off $115 million year-to-date, and that includes $80 million in the second quarter alone, A.J. So, we'll continue to prioritize debt pay down with excess free cash flow for the remainder of this year and probably into the early part of 2025 as well.

I'm trying to understand what the leverage ratio will be as you aim for a balance between acquisitions, buybacks, and leverage. Where would you feel comfortable with that?

We'd want to see it back below 2.5 before we would deprioritize debt paydown.

Okay. Thanks a lot.

Thank you. And one moment for the next question. Our next question will be coming from the line of Mark Marcon of Baird. Your line is open.

Good afternoon and thanks for taking my questions. Really found the comments on the volumes helpful. I was wondering, can you talk a little bit about what you're seeing just in terms of the pay rates that some of the traveling nurses are looking for? You did mention that the premiums are coming down to 15% to 20% above perm for contingent. And so, is that sufficient to fill demand? That's the first question.

Yes. I think historically if you look at that premium, that has typically been sufficient to fulfill demand. Obviously, you're going to have differences in geography and specialties. I think, Mark, when you look at one of the things that we look at from a macro standpoint is the premium is off of an increasing permanent wage. And so, I think that's going to be one of the dynamic factors that you look at where over the past year and a half, we really had the contingent wages at a very high premium coming down. But now as you've gotten into these normalized ranges, it's off of a base that is increasing.

Right. So, it sounds, Cary, like the fill rates are in line with what your expectations would be and filling the orders is not an issue. It's still this demand from the clients. Is that correct?

Yes, I say largely that's it. I mean, if you have specialties that are hard to fill, they're going to be hard to fill. But if you have orders that are priced at market, you see high fill rates. So, it really is about the demand coming back.

Okay, great. And then can you just talk a little bit? I mean, obviously, everybody in the entire space is facing the same sort of demand characteristics. It sounds like the bill rates are holding up relatively well. Can you just talk a little bit about competition and what you're seeing on that front? And how confident are you in terms of the prognostication that you gave with regards to how you would expect the bill rates to flow through the balance of this year?

Yes, let me talk a little about competition, and then Jeff can talk a little about the transparency we have on bill rates. We have been in a competitive environment. We continue to be in a competitive environment. So, I don't see that changing in the short and intermediate term. And so, we've seen pressure, as everyone in the industry has over the past year. So, that's reflected in both what you have seen from a performance standpoint, but also our forecast.

Yes, Mark. And then I would just say on the bill rates for the third quarter, when we look at the bill rates that we have in July for our travelers on assignment and where we're booking future TOA that supports that low-single digit down into the third quarter, and then obviously, seasonally, we'll get some influence on the bill rate from those winter needs orders. And that we believe in a flattish scenario would offset any pressure on bill rates in the non-winter needs orders.

Great. And then on a positive note, you're seeing really nice traction with ShiftWise. You mentioned getting up to 50%. Where do you think that can get to, and what would be the implications of that?

Yes. So let me give context for what the 50% is. So, we are very happy with how we are doing on ShiftWise Flex. And so, our number one goal is to re-platform our ShiftWise clients into ShiftWise Flex. So that 50% number is we are over halfway in terms of client spend under management, putting them onto ShiftWise Flex. We also started with our first MSP clients, and we expect, as we end this year, to have the majority of our VMS clients completed, and we would expect to have made significant progress with our MSP clients. So, the first priority for us is re-platforming existing clients. The second piece, Mark, is building our pipeline, which we saw very healthy progress against when we look at it from a quarter-over-quarter basis.

Great. What are the financial implications of that?

So, if you think about the financial implications, the first one on re-platforming should not be accretive from a revenue standpoint; they're existing clients. We think that there are opportunities, especially because ShiftWise Flex has enhanced capabilities from a technology standpoint for that to be a platform that we can do more with some of those existing clients. If you look at our pipeline, that pipeline revenue impact really wouldn't have any impact until 2025 as you started to work down the pipeline and then onboard wins from that pipeline. So, it won't have an impact this year; you should expect it to have more of an impact as you get into the back half of 2025.

Great. Thanks for the color. Appreciate it.

Thank you. And one moment for the next question, please. Our next question will be coming from the line of Kevin Fischbeck of Bank of America. Your line is open.

Great, thanks. I guess you're the second company to say that the orders are up about 20% since the beginning of Q2, but still talking about stable but below Q2 average revenue, and then Q4 sounds like still also kind of stable-ish, despite the orders going up. So, does that mean something around, I guess you mentioned that orders are able to be filled if they're at market. Does that mean that these orders that are coming in are not at market? Or why isn't there a better correlation between 20% and the revenue numbers over the next couple of quarters?

Yes, I'd say two things. One is you always have some mix of orders that are going to be at market rates or below. And so, what you tend to see is for orders that come in that aren't at market, they have very low fill rates, and they tend to age. So that's going to be true. As you see increased demand, you're going to have some of those orders that are not going to be at market. And you tend to see them age. In terms of when you look at what we're seeing overall from the demand increases and open orders that we've seen since the beginning of April, and it's a little bit of what Jeff had talked about earlier. We're also seeing for some large clients where they have reduced utilization. We've seen this, you know, a lot in our extension rate. And so that's the piece, Kevin, where we're seeing, you know, promising signs around the demand, but we still have some stabilization that we are seeing with some of our clients.

Okay. Regarding the winter orders, it seems that they have been delayed compared to previous years. Does this delay indicate that the orders might be lower than usual, or is that not necessarily the case?

Yes, I think, Kevin, from a timing standpoint, we're expecting it to look like last year. I don't know that coming in later signals anything in terms of volume, but what we did see last year versus pre-pandemic was a shift where more of those Q4 starts were in the mid-to-late November timeframe, which was a couple weeks later than normal, what we had seen in 2019 and prior.

And is that a new normal? Does that mean that hospitals are just waiting a little bit longer to use temp staffing, and that's just the way it's going to be, but the view is that if they need it, they need it and they'll eventually?

Yes, it could look, I don't know if it's a new normal, it could look like last year. But we also then did see some of the benefit into that, into the first quarter. I would say the total duration of those orders was probably on par with what we had seen in 2019. They started later, but then maybe went a little longer into the first quarter.

And Kevin, the other part that I'd say, and again, I don't know that we can call this the new normal, but we're seeing some of these delays just across the board. It's not just with winter orders. So, I don't know that I would read anything into that.

Okay. And then I guess last question on the SG&A side, you spiked out to $7 million. Is there anything else there? Because I guess in the press release there's commentary about lower compensation costs and with lower demand, is that something that we should be on the lookout for? If demand does improve, will there be pressure on the SG&A next year, or is this a good base to be thinking about SG&A as a percentage of revenue going forward?

I think probably the biggest thing for next year from a base standpoint is similar to last year's. We would have a reset on incentive and variable compensation, just again, given the year that we've had in 2024, and then you would have your normal merit and other inflationary type adjustments that would hit in '25 that aren't in that base right now.

Is there a way to size that?

On the incentive and variable side, you can think about that probably in the $3 million to $4 million per quarter range.

Thank you. One moment for the next question, please. Our next question will be coming from the line of Tobey Sommer of Truist Securities. Your line is open.

Thank you. I was wondering if you could talk about how you feel you're doing with all the internal idiosyncratic changes you could make to address the marketplace as demand is falling now for a protracted period of time. You consolidated some brands. You're trying to cross-sell more services, is my understanding. How do you feel like you're prosecuting the changes you can control?

Yes. So, if you think about some of the core pieces, Tobey, that we've talked about, that we are changing our model to ensure that we are aligning ourselves to a bigger market TAM, you know, the first is our go-to-market strategy. So, we had been for a number of years focused on a very important, but, you know, a minority part of the market in MSPs. So, we have aligned ourselves to all segments of the market, and we're seeing progress on that. So, if you look at Q1 to Q2, we saw healthy increases in the positions filled in third-party and direct relationships. So, we had a number of initiatives that were aimed against that, including operational automation. We made significant progress in our speed to fill, so there were operational and technology enhancements behind being able to achieve some of those increases. From a brand standpoint, we are completed with the brand integration, and so we've consolidated the staffing brands. We're keeping B.E. Smith, which serves a very different audience, separate, and you will see a reinvigoration of that brand. So, we're seeing strong outcomes in our overall brand testing. We're seeing over 250,000 clinicians who are now on our Passport App. So, we're seeing progress on our go-to-market strategy to align ourselves against the entirety of the market. On our digitization of the company, again, and I know I talked about a number of these initiatives in my opening comments, but we've been very focused on how we align and innovate with our clients to help them build sustainable workforces. So, a lot of that's what we've done with ShiftWise Flex and the data and analytics and the market data, as well as AI-enabled workforce planning and scheduling. Our scheduling platform was rated number one in class for the second year in a row. So, we've done a lot of work around ensuring that we have a tech-enabled set of services to help clients with where they want to go. And I'd say the same thing for clinicians with the enhancements that we've done on Passport and connecting our clinician app to really important client technology so that we can connect clinicians to clients.

At this point, how do you believe it's affecting market share or wallet share? How do you prefer to consider it?

Yes. So, from a market share standpoint, what we experienced going focused on MSP clients during, you know, a significant period of growth during COVID that was not favorable to us. If we look at this year versus last year in terms of net wins and losses, we came out of last year where we were in a net loss position. We are and expect to be net neutral on clients from this year and so that is progress. Obviously, we want to translate and get to a position where we're getting into net growth. And what are the signs telling you with respect to your international business and visa retrogression? Are there any updates that you've either seen that indicate when you could see a turn or dates out in the future that you're anticipating some sort of an update? Thanks. There was a bulletin release today, and I would say it was largely neutral. What we're looking for is the October bulletin, which typically comes out in late September, that will set the visas for next year. And so, we should have a better idea, you know, as that bulletin comes out about what we would expect in terms of visas for the future. Our strategy on the international side is we are, you know, very intentionally keeping our pipeline very up to date. So, as those visa numbers get clarified and get awarded that we have all of our commissions in place and ready to go.

Thank you. This concludes today's meeting. You may all disconnect.