Ladies and gentlemen, good afternoon. My name is Abby and I'll be your conference operator for today's call. At this time, I would like to welcome everyone to the ChargePoint Second Quarter Fiscal 2025 Earnings Conference Call and Webcast. All participants' lines have been placed in a listen-only mode to prevent any background noise. After the speaker's remarks, there will be a question-and-answer session. And I would now like to turn the call over to Patrick Hamer, ChargePoint's Vice President of Capital Markets and Investor Relations. Patrick, please go ahead.

Good afternoon and thank you for joining us on today's conference call to discuss ChargePoint's second quarter fiscal 2025 earnings results. This call is being webcast and can be accessed on the Investors section of our website at investors.ChargePoint.com. With me on today's call are Rick Wilmer, our Chief Executive Officer, and Mansi Khetani, our Chief Financial Officer. This afternoon, we issued our press release announcing results for the quarter ended July 31, 2024, which can also be found on our website. We'd like to remind you that during the conference call, management will be making forward-looking statements, including our outlook for our second quarter of fiscal 2025. These forward-looking statements involve risks and uncertainties, many of which are beyond our control and could cause actual results to differ materially from our expectations. These forward-looking statements apply as of today, and we undertake no obligation to update these statements after the call. For a more detailed description of certain factors that could cause actual results to differ, please refer to our Form 10-Q filed with the SEC on June 6, 2024 and our earnings release posted today on our website and filed with the SEC on Form 8-K. Also, please note that we use certain non-GAAP financial measures on this call, which we reconcile to GAAP in our earnings release and for certain historical periods in the investor presentation posted on the Investors section of our website. And finally, we'll be posting the transcript of this call to our investor relations website under the quarterly results section. And with that, I'll turn it over to Rick.

Hello everyone, and welcome to ChargePoint's second quarter fiscal 2025 earnings call. Today, I will provide business and market updates, walk through key financial results for the quarter, and share the progress we have made across the four areas of focus. I will then give a chronological overview of our plan and we'll begin with some news. To improve our operational efficiency and right size our business for market conditions, we have reduced our non-GAAP operating expense by an estimated $38 million on an annualized basis. We are reducing our headcount by approximately 15% and trimming non-personnel expenses in all areas of the company, with the majority of reductions in sales and marketing. This is an offensive move; these reductions will enable us to move faster by streamlining operations. For example, we are flattening the sales and marketing organization, increasing speed and focus, and maximizing resources directly related to revenue generation. We have done this successfully in the past, cutting almost $90 million of annualized non-GAAP OpEx from a high point of $89 million in Q2 of last year to $66 million in Q2 of this year, streamlining our resources while accelerating our product roadmap. All these changes enhance our core go-to-market and innovation capabilities to keep us dominant when the market returns. We are seeing green shoots already. Sales of passenger EVs have settled into a stable, predictable growth path, a clear sign of sustainable adoption. In Q2, OEMs slashed US lease prices to clear the way for 2025 models. These aggressive price cuts triggered a surge, with sales jumping 23% over Q1 and climbing 11% year-over-year, putting many drivers behind the wheel of an electric vehicle for the first time. When the 2025 models hit the market in the coming months, boasting superior specs and broader selection, EV momentum is only going to accelerate. So, EV Power's latest data shows that 24% of shoppers now are very likely to go electric for their next vehicle. Plug-in hybrid sales were up 59% in the first half of the year, underscoring the critical role of charging infrastructure, which is a huge win for ChargePoint. Transitioning to the second quarter, we delivered as promised. Q2 revenue was $109 million within our stated guidance range. Non-GAAP gross margins continued to improve for the third consecutive quarter, coming in at 26% for Q2. This is the highest our gross margin has been in nearly three years, and we expect continued improvement as we transition manufacturing to lower-cost locations. What kept us from the high side of Q2 guidance was fleet, where a number of large deals were pushed due to external factors including delayed permitting, construction, and switchgear delivery. However, we do expect improvement in this area as we are on pace to double our fleet opportunities this year. ChargePoint remains the platform of choice for all types of customers to build their businesses, including auto OEMs. Recent customer wins include our work with Porsche, who are building the Porsche charging services owner app on ChargePoint's platform. Our successful partnership with the Hyundai Motor Group has expanded from its namesake to the Genesis brand. They join our roster of more than a dozen auto OEMs who have selected ChargePoint as the platform of choice to build their charging businesses. In municipal transit, we now partner with Daimler Bus, who will integrate our software and telematics directly into Mercedes-Benz and Setra branded buses. This many vehicle manufacturers choosing ChargePoint is a testament to our software platform leadership. A particular bright spot is municipal transit fleets. Both the OEMs and the fleet operators of these vehicles are customers, building our business at multiple points in the ecosystem. Lastly, here are a few non-financial metrics of note. Our managed port count continues to grow now at approximately 315,000. DC port growth was nearly 10% for the quarter, up to nearly 30,000. With roaming, we offer more than 1.1 million places to charge worldwide, up more than 10% in the last quarter, thanks to great partnership work. Driver growth is critical to our growth and we now have 1.2 million quarterly active users, up 20% from our one million milestone late last year. We now count 76% of the Fortune 50 companies as customers. Now let me turn to our strategic cornerstones, which are our open modular software platform, our innovative approach to hardware development, our commitment to world-class driver experiences, and operational excellence. In software, ChargePoint is at the forefront of EV charging innovation. We recently partnered with LG, a leader in technology, to bring their hardware onto our charging platform. This partnership aims to expand our reach into smart-home solutions, solar integration, and battery storage, areas where LG excels. By working together, we will not only strengthen our technology but also boost sales for both companies, positioning ChargePoint as a key player in the growing EV market. In hardware, this August, we introduced Omniport, a game-changing connector solution that works with both NACS and CCS charging ports, essential for millions of EVs that need a CCS port and the increasing number switching over to NACS. Omniport is designed for simplicity. It automatically selects the right connector for your car through our app or lets you choose on-screen when paying by card. Available for both AC and DC chargers, Omniport, developed in collaboration with our co-development partners, will begin shipping later this year. It ends the connector confusion for all who choose ChargePoint, making Omniport the go-to choice for station owners. In Q2, we launched Europe's first payment terminal to meet the latest OCPI industry standards and comply with the recently instated EU regulations. This terminal leverages an Open Software Architecture, enabling it to work with over 50 makes of charging hardware. Both our co-development partners WNC and AcBel are actively working on products that we expect will launch next year. Supporting the second phase of our strategic plan, exciting is the only word I can use to describe these future innovations. Driver experience remains central to our strategy. We're focused on making the charging experience as smooth as possible for drivers. We have recently deployed AI technology to quickly diagnose and fix station issues. If the driver reports a hardware problem with our app, AI analyzes images to identify the issue, often without needing a site visit. This approach reduces downtime and ensures our stations are reliable, solving one of the biggest challenges in our industry. Touching on the last area of strategic focus, operational excellence continues to deliver consistent and impactful improvements for ChargePoint. Proof points can be found in the Q2 results, such as our gross margin which delivered a third straight quarter of improvement. The margin growth has been consistent and healthy, thanks to our relentless focus on operational excellence, with the adjustments to the business bearing fruit across Operations, R&D, and Product. We tie all these pillars into our 3-year plan. Phase 1, wrapping up by January 31, 2025, is all about laying the foundation. We're finalizing our leadership team, revising our product roadmap, rightsizing, and ensuring operational excellence. We are planning to hire a CRO, with the search nearly complete, and we will be fully prepared to scale. In fiscal 2026, we shift to focusing on aggressive growth, driven by the launch of Next-Gen software and hardware. Success here means steadily improving our adjusted EBITDA each quarter with refinements along the way. We anticipate becoming adjusted EBITDA positive during the next fiscal year. In fiscal 2027, we're focused on maximizing the benefits of our operational excellence and innovative product portfolio. The results: significant cash flow. The plan is designed for scalable growth and long-term profitability. When the market conditions improve, we will be ready to scale, and despite market conditions, we will continue to improve in the interim. We remain the leader in EV charging. Last, but certainly not least, I would like to offer my thanks to our employees, both current and former, that helped us to get where we're at today. Without them, neither ChargePoint nor our industry would be poised for the future success we expect. Thank you for your time, and I will now hand over the call to our CFO, Mansi.

Thanks, Rick. As a reminder, the numbers I will cover today are non-GAAP. So please see our earnings release where we reconcile our non-GAAP results to GAAP. Revenue for the quarter was $109 million, consistent with our guidance range of $108 million to $118 million. This was 1% higher sequentially and 28% lower year-on-year due to lower hardware revenue. Network charging systems at $64 million accounted for 59% of second-quarter revenue. This was down 2% sequentially and down 44% year-on-year. Subscription revenue at $36 million was 33% of total revenue, up 8% sequentially and up 21% year-on-year. Other revenue at $8 million was 8% of total revenue, flat sequentially and up 39% year-on-year. Turning to verticals, we report verticals from a billings perspective. Second-quarter billings percentages were: commercial, 72%; fleet 14%; residential, 10%; and other 4%. Commercial benefited from increased EV-related shipments of our Express Plus DC fast charging products. Fleet saw continued pushouts of large deals due to construction delays. As a reminder, this is a delayed business that we will be able to capture in future quarters. Our highly rated home products continued to be a bestseller even though Q2 saw a seasonal dip in billings. From a geographic perspective, North America made up 80% of second-quarter gross margin, which was up 23 percentage points compared to Q2 last year, a quarter that was impacted by the inventory impairment charge. The sequential improvement was largely due to improved hardware margins resulting from ongoing reduction in replacement part costs, lowering warranty expenses, and improved subscription margins resulting from continued optimization of support costs as well as a larger mix of higher-margin subscription revenue with overall revenue. Non-GAAP operating expenses for Q2 were $66 million, a decrease of 25% from $89 million in Q2 last year and flat sequentially. Non-GAAP adjusted EBITDA loss for the second quarter was $34 million, a continued improvement compared to a loss of $36 million in Q1 and a loss of $81 million in Q2 of last year, which included the inventory impairment charge. Stock-based compensation in the second quarter was $19 million, down from $22 million in the first quarter and down from $35 million year-on-year. In prior years, the second quarter has shown a step-up in stock-based compensation due to an annual refresh of employee grants. This quarter's net decrease represents the impact of prior restructuring events. Inventory balance increased slightly in the quarter as expected. Our inventory is primarily made up of finished goods and products that we are actively selling. We now expect this to decrease next year as we sell through the finished goods on hand. This will release a significant amount of working capital and free approach. Looking at cash, we ended the quarter with $244 million, significantly better than our internal plan due to continued focus on cash management. Our $150 million revolving credit facility remains undrawn. We have no debt maturities until 2028, and we have existing capacity on our ATM. Turning to guidance. For the third quarter of fiscal 2025, we expect revenue to be $85 million to $95 million. Given current industry headwinds, we are being prudent in our guidance. While Q2 revenue was down 28% compared to the prior year, Q3 is expected to be 18% lower at the midpoint of our guidance range as compared to Q3 of last year. Looking ahead, we expect Q2 to be the bottom of the trough in terms of year-over-year growth, barring seasonality. Though we don't typically guide on operating expenses, given the reorganization announced today, we wanted to help reset everyone to a new level for the remainder of this year with an annualized reduction of approximately $38 million of non-GAAP operating expenses. We expect non-GAAP operating expenses to be in the low $60 million in Q3 and to reduce further in Q4 when we will see the full quarter impact of the reductions. About 50% of the reductions are in sales and marketing, with the remainder split between R&D and G&A. We are streamlining functions and becoming more efficient across the company. We are focusing on leveraging the channel, eliminating redundancies with fewer people touching every deal while increasing the mix of quota-bearing representatives. We are committed to being adjusted EBITDA positive. The fourth-quarter target previously laid out was dependent on modest revenue growth in a better macro backdrop. Despite the tough external environment, the steps we have taken to improve operational efficiencies will enable us to continue on the path to profitability by reducing our adjusted EBITDA loss sequentially, except for seasonally impacted quarters as we reach adjusted EBITDA positive during fiscal year 2026. In summary, we believe Q2 was the bottom for revenue growth and EBITDA loss, and we have guided prudently to Q3. We continue to invest in all the right areas of the business, and operationally, we have put ourselves in a position to execute better and faster as the macro turns. With that, I will turn the call back to the operator for questions.

Thank you, and we will now begin the question-and-answer session. Your first question comes from Colin Rusch with Oppenheimer. Your line is open.

Thanks so much, guys, and I appreciate the incremental detail you're offering here. Can you talk a little bit about the target revenue level to reach that EBITDA breakeven and how you see the existing inventory working off and your ability to reduce working capital along the way towards that breakeven level?

Yes. Colin, I'll take that question. So I'll start with the second part, which is the inventory level. So, based on our guidance for Q3 based on the macro conditions that we were expecting to be a lot better in the second half, which we're clearly not seeing now. We believe that inventory levels will stay high for the rest of the year, basically around the same as we are right now. This is kind of the peak, but I don't see it coming down this year. I believe that we should see some inventory balance coming down around Q1, Q2 around the middle of next year as we sell through the inventory on hand. On the second part of your question, which was related to the revenue level needed for adjusted EBITDA breakeven, which we've now guided or targeting to get to next year, so a few thoughts here. So this year, as we mentioned, was about focusing on improving efficiency and operational excellence. And next year, we're focusing on returning to revenue growth. So we've made significant changes to our cost structure, as you saw today, and we will continue to look for efficiencies to continue to bring OpEx down. That's one part. On the margins, we expect margin improvements to be realized next year as we start seeing the benefit of Asia manufacturing and improved subscription margins and as inventory will come down around the middle of next year. Now that said, we obviously need to see a moderate amount of revenue growth next year, which we think could be possible from a number of things, right? First, the deals pushing out from this year will materialize next year, and in many cases, they're even expanding. Second, we see an increase in opportunities, some of which are pretty large on the fleet side. Again, something that Rick had mentioned which typically take longer to close. And the third would be we are seeing signs of gradual improvement in the overall macro, where we're seeing some green shoots. Overall, subscription revenue will also continue to grow due to our larger installed base. So based on these, we are targeting to see breakeven sometime during next year, but the exact timing of it will depend on actual revenue growth.

Okay. I'll take a follow-up offline. But then while I have you, on the technology side, obviously, there's an awful lot happening in terms of incremental improvement on batteries moving toward higher voltage and higher wattage on the chargers. Can you talk a little bit about key areas of investment around the development you mentioned AI and your ability to optimize routes and a variety of other things? But how should we be thinking about the kind of key priorities for you guys from a technology investment perspective?

Yes. Colin, this is Rick. Good to talk to you. We've got two major areas of focus, simply put: software and hardware. As we announced a couple of months ago, we hired a new Chief Development Officer for software, and he's really now coming up to speed and starting to refine our go-forward roadmap for software, and I really expect a lot of exciting innovation in that area. And then on the hardware side, as we mentioned in the prepared remarks, we continue to work with our co-development partners, WNC and AcBel. And as I again said in the prepared remarks, we've got some really exciting new hardware products coming out in the future. I can't wait to get those in the market. So those are the two big areas of focus for us.

And our next question comes from the line of Stephen Gengaro with Stifel. Your line is open.

Thanks. Good afternoon, everyone. I have two questions. To start, Rick, you expressed some optimism about emerging opportunities in your prepared remarks. I'm interested in your thoughts on the current market conditions and what your expectations are for EBITDA next year. When do you anticipate we might see a revenue inflection point based on the positive developments you're observing in the market?

It is difficult to forecast. The positive signs are quite specific. We have observed many existing customers significantly increase their deployment plans, in some cases by a substantial amount. In the fleet sector, which we have previously discussed, we have seen our pipeline and opportunities grow tremendously, doubling compared to last year. This is a strong indication of positive developments. Additionally, we are noticing a trend where numerous deals, more than one, that were lost in a request for proposal six to twelve months ago are returning to us because the competition has struggled to fulfill their commitments. These examples highlight the positive trends we are experiencing. Another sign is the ongoing shift in the workplace regarding the relationship between electric vehicle sales and charger adoption. We have had large workplace customers reporting aggressive growth in the number of employees joining their EV charging programs, indicating accelerated growth. Our utilization data reinforces this trend in the workplace, which also appears to signal positive developments. Overall, we are identifying encouraging signs in these areas.

Great. The other question was regarding gross margins. Mansi mentioned the Asian manufacturing and its impact on products, as well as improvements in subscription margins. Can you discuss how these factors might affect gross margins? Additionally, if we assume modest revenue growth from manufacturing, how will that influence product gross margins, and what are your expectations for subscription revenue margins over the next four to six quarters?

Yes. From the Asian manufacturing side, we expect a significant benefit to the hardware margins, although it's difficult to quantify exactly since we will be selling through existing inventory, which varies for different products. We'll introduce the Asian-manufactured product gradually over time. As we work through our current inventory, we anticipate a gradual improvement in gross margin each quarter next year. On the subscription side, we've seen nice improvements in subscription margins over the last few quarters, and this quarter they are above 50% on a non-GAAP basis, which is very encouraging. Much of this improvement comes from reduced support costs achieved by outsourcing to India, where most of our support team is now located. As we continue to benefit from economies of scale and see subscription revenue grow while keeping costs relatively flat, we should also see improved margins.

The other comment I'll add to that is innovation continues to play a role in this as well. The AI technology we recently released, we call this picture to resolution, has been having a surprising and very quick impact on station repair costs that are under warranty. This reduces the need to do multiple truck rolls, one to go diagnose a problem and a second to go repair the problem. We've been very pleased with the early results. Innovation like that continues to drive down the cost of operations around the services side.

And your next question comes from the line of Bill Peterson with JPMorgan. Your line is open.

Hi, good afternoon and thanks for taking the questions and the details thus far on the call. Wanted to double click on the third-quarter guidance. Can you provide some additional context on the quarter-on-quarter decline? How much is this related to competitive dynamics or pricing units, product mix, maybe policy uncertainty in the U.S. and Europe? You also talked about pushouts. I think you even talked about that last quarter on the order of eight digits. Is that just further pushouts? Or is this something new? And maybe other things like related to product changeover or maybe focus on software. Anything to help us understand the quarter-on-quarter and year-on-year decline?

Yes, Bill, let me make a couple of comments, and then I'll hand it over to Mansi to add to it. The one thing I'll tell you on the guide for this quarter is that we've really made a significant change to our sales and marketing organization that was part of this restructuring we announced today. We have flattened that organization and increased the ratio of sellers to non-quota-carrying people. As we mentioned, we're expecting to close our CRO search here shortly. So with this much disruption in the go-to-market organization, we are cautious about Q3, and that was one of the reasons we gave a more conservative guide. I'll let Mansi add some more color from a financial perspective.

Yes. And just generally, as I've mentioned before, guidance methodology does take into consideration the push-out of deals, the large deals. We've seen it happen many times before. So we do take it into consideration. However, this quarter, we saw a higher magnitude of deals getting pushed out because of the uncertainty in the macro. There are multiple reasons: delayed permitting, extended construction timelines, or just delayed buying decisions. So we saw fleet revenue come in lower than we had expected. Obviously, we're factoring in all of this information and knowledge that we've gained from Q2 into our Q3 guidance, which we believe is prudent given the uncertainty in the market. But I would like to point out that all of this is about the timing of deals, meaning deals getting pushed out; it's not the size of the quantity of deals.

Okay. I wanted to kind of also ask about margins, but on the equipment side. Obviously, you're improving margins; some of this is related to mix. But how should we think about now you're one quarter on about the targets you have when the new chargers from Asia are really sold in volume next year? Is there a way you can kind of help quantify the margin uplift for both sort of Level 2 and DC fast for these products?

I believe it will be quite significant. We're seeing cost reductions in our existing product portfolio. Additionally, starting next year and fully in fiscal '27, new product introductions will also contribute. When asked what makes a good charger, my answer is straightforward: it should be reliable, durable, and low cost. We are working on enhancements in all these areas with our next-generation products. We expect to start seeing the effects of these improvements next year, with a stronger impact in fiscal '27.

And your next question comes from the line of Steven Fox with Fox Advisors. Your line is open.

Hi. A couple of questions, if I could. Just to understand the backdrop in which you guys think you're now operating. So first of all, in terms of any kind of revenue recovery, it seems a lot of it is hinging on fleet, but that's only 14% of billings today. Like can you give us a perspective on how big fleet can get to over the next couple of years? And then secondly, when you say that EVs have sort of stabilized at predictable growth rates. Is there any kind of sense for what that growth rate you think will be over the next couple of years to hit all these objectives?

I can address the first part regarding the expected direction of our fleet business. It is set to become a significant part of our overall revenue. While I can't specify the exact timing, we anticipate it will represent about a third over time. Observing the current number of opportunities in the pipeline supports this expectation. As Rick mentioned earlier, we are already observing twice the number of opportunities compared to last year. Although these deals take a bit longer to finalize, the business is definitely present, and the vehicles are on their way, indicating that this will contribute notably to our overall revenue.

In terms of passenger vehicles, again, I think we're starting to see positive signs from the market, mixed in with concerns from the auto OEMs as they evaluate their transition to full BEV and how the plug-in hybrids fit in the mix. I think it varies from auto OEM to auto OEM. But as we mentioned in the prepared remarks, we've seen lease prices and pricing go down to clear out this model year and prepare for the next model year. The other thing that I believe, particularly is that improved selection and reduced cost of a vehicle and hopefully, with reduced interest rates and the affordability of car loans will all be a positive contribution to passenger EV adoption. I think the J.D. Power statistic we mentioned is pretty meaningful, where 24% of car buyers are now very likely to consider an EV for their next vehicle. So, again, we see those positive pieces of news mixed in with other news from auto OEMs where they're evaluating their transition to full BEV.

Your next question comes from the line of Mark Delaney with Goldman Sachs. Your line is open.

Yes. Good afternoon. Thank you very much for taking my questions. First, hoping you could provide an update on customers looking to source charging hardware for multiple providers in North America? And to what extent are you seeing that influence revenue this fiscal year? Could you speak about that both as a potential headwind to your hardware revenue, but also as an opportunity to sell more software revenue?

Yes, that's a good question. We are still in the early stages of this, but it's definitely on the horizon. In North America, we have seen indications from our largest customers showing interest in multisource hardware. This interest is mainly at the brand and intent level, rather than translating into immediate actions. However, I want to emphasize that our investments in our support organization and the innovations we have made around network uptime have set us apart. Some of these customers, despite expressing an intention to multisource, continue to choose our solution due to the reliability we offer in their networks. In Europe, the situation is different, as the market is much more advanced. We are currently seeing numerous brownfield opportunities that emphasize software. Many customers with a substantial installed base of non-ChargePoint hardware are looking to standardize on a software platform to manage their entire infrastructure, including both our existing hardware and new products. In these scenarios, we are able to sell software without hardware for the existing installations, along with the opportunity to provide new hardware as they grow their networks.

And your next question comes from the line of Christopher Dendrinos with RBC Capital Markets. Your line is open.

Good evening and thank you. I apologize for being at the airport. I don't have any formal announcements, but I wanted to ask about the competition. You mentioned seeing a competitor struggling to deliver, which led to customers coming back to you. Can you provide more insight into the current competitive landscape? I'm interested in how it has changed over the last year, particularly if you've noticed any competitors leaving the market. We've observed some changes from Tesla as well. Could you share any details regarding home, fleet, and general commercial sectors and how they have evolved?

Yes. Chris, good to hear your voice. It hasn't changed a lot in terms of the level of competition we're facing. The factor I mentioned earlier where we're seeing deals come back to us that we had lost on RFP; that's more than one example. There are a number of examples where that has happened, and there are fairly significant opportunities in all cases. By vertical, I think you're seeing companies come and go in all three areas, whether it's home, workplace, commercial, or fleet. But again, the overall level of competition appears to be fairly consistent, but some of the names are changing.

And ladies and gentlemen, this concludes our question-and-answer session as well as today's conference call. We thank you for your participation, and you may now disconnect.