Hello, everyone. Welcome to the Q1 2024 Expensify earnings. I'm Expensify CFO, Ryan Schaffer. I'm joined by Expensify CEO and Founder, David Barrett. Later, we have our COO, Anuradha Muralidharan, joining for the Q&A. But first, let's get started with the disclaimer. Nick, take it away.

Before we begin, please note that all the information presented on today's call is unaudited. And during the course of this call, management may make forward-looking statements within the meaning of the federal securities laws. These statements are based on management's current expectations and beliefs and involve risks and uncertainties that could cause actual results to differ materially from those described in these forward-looking statements. Forward-looking statements in the earnings release that we issued today, along with the comments on this call, are made only as of today and will not be updated as actual events unfold. Please refer to today's press release and our filings with the SEC for a detailed discussion of the risks that could cause actual results to differ materially from those expressed or implied in any forward-looking statements made today. Please also note that on today's call, management will refer to certain non-GAAP financial measures. While we believe these non-GAAP financial measures provide useful information for investors, the presentation of this information is not intended to be considered in isolation or as a substitute for the financial information presented in accordance with GAAP. Please refer to today's press release or the investor presentation for a reconciliation of these non-GAAP financial measures to their most comparable GAAP measures.

All right. Now let's talk about the Q1 2024 financials. Our revenue was $33.5 million. Our average paid members were $688,000. Our net interchange was $3.5 million. Our operating cash flow was $3.5 million. Our free cash flow was $5.2 million, which is a significant increase quarter-over-quarter. Our GAAP net loss was $3.8 million and our non-GAAP net income was $3.7 million. The difference between our net loss and our non-GAAP net income is stock-based compensation. Our adjusted EBITDA was $7.1 million. I mentioned free cash flow. I want to talk about that a little bit more. So in Q4, we initiated a full year free cash flow guidance. We did that to provide the market with our view on how cash flow is going to go for this year, and we're actually increasing that guidance to $11 million to $13 million for fiscal year 2024. And like I mentioned earlier, our free cash flow was $5.2 million. That's a 242% increase from the previous quarter, something we're very proud of, and that is the impact of the cost cutting that we have discussed in the past. I also want to talk about the Expensify card. We've seen strong growth, 57% year-on-year growth to $3.5 million. We actually have seen 13% in just the last month alone. So the card is growing at a great clip. Also, everyone's favorite topic is the accounting treatment change that we're going through. We're changing program managers and the impact of that is our interchange from the card will no longer be a contract expense and cost of revenue. It will be moving to revenue, and we expect that transition to be finished by end of the year. Additionally, we will get 20% more interchange on those same transactions. So we're very excited about that, and that transition is underway. Also, we always leave you with how the current quarter is going. In April, we had 685,000 paid members. And now I hand it over to David Barrett for the business highlights.

Thanks, Ryan. All right. So the catch up, Q1 was a great quarter. We basically dialed in all of the cost optimizations for Q4. We continue to improve the core trends. And overall, we're just investing in the things that are working. I give an example of that, SEO is going really well. We've had almost a 100% year-on-year increase in terms of general keywords that are ranking across the Internet. But most importantly, we've had a huge increase in the number of first-page SEO keywords. So this is something we continue to invest in. I think that is a word-of-mouth business; people are searching for Expensify under a wide variety of names. And so if we can capture either branded keywords but also just the wide range of long-tail unbranded words as well, it's a huge sustainable lead generation path for a long time. Likewise, global reimbursement continues to grow by leaps and bounds, which is wonderful. We are a global product with customers all over the world. And so this is a way that we can support them well. Additionally, as Ryan mentioned earlier, the card keeps growing up into the right. So it's just growing by leaps and bounds, and so that's great. It's been a really strong growth channel for us as well. But most exciting, I would say, is that the product has developed in an incredible way this past quarter. And so there's a lot to talk about here. To start, as we always do, a reminder of the strategy. We believe that there is an enormous opportunity out there, something like 100x larger than the traditional market. And so we think that the goal of Expensify is to capture that kind of untapped 99%, which is substantially with the VSP and SMB. The only way to do that is with a viral model that can sort of turn every customer into a lead generator. It's been done before; it's basically how we've grown to where we are right now, and that's something we're doubling down on going forward. And of course, it all comes down to monetizing these leads with high-margin monthly subscriptions, which is our business model. It's always been that way, and it continues to be that way. As a reminder of kind of how this market is shaped, there's about 1 billion potential paying users in the DSP and SMB globally. And so we're going to go out and get them. Now it's not impossible to get them; it's just hard. And the way it's been done in the past is with a viral model. There are chat systems, document management systems, and payment systems that have captured hundreds of millions or even billions of users of this scale. And they always do it through some sort of viral word-of-mouth model. It is the only method to capture on this scale, and it's worked for others. Expensify management has the unique benefit of being at the intersection between the three most viral use cases on the Internet. It's basically chat meets payments meets document management. And so we're doubling down on the viral dynamics of these use cases in order to make a product that can capture the full range. To give you an example of how that works, now we're going to go through some illustrations of how the product is basically going to capture this viral dynamic and tell the story. I just want to talk about how we'll start maybe with Alice, a construction worker who's basically going to Home Depot to scan a receipt to submit to Bob, her boss, who turns around and sends an invoice for that work to Cathy, who splits that invoice with basically her flatmates, one of which is David, who works with a company that's using our corporate travel feature. All of this on an end-to-end basis happens in the same product. This is truly a uniquely extensive flow. There's nothing else like it on the Internet, and so this is a really powerful case. And so we start with, let's say, Alice is a construction worker. The unique aspect of Expensify is that as an employee, you can download or not even download. You can just go to our website and start using Expensify without an account; just enter your phone number to say you're going to start tracking some expenses for yourself. It's an incredibly easy product to get going without waiting for your company to ask permission. We have in-line training, explaining basically how it works. And then also our concierge system is there to step you through and explain exactly what you should do next at any point in time. When you start to use the product, you can capture receipts, and while we talk about business travel a lot for expense management, for our users, business travel isn't necessarily flying coast to coast. It's driving to Home Depot to pick up materials for the job site, whatever that might be, scanning receipts, and so forth. Home Depot is actually one of our most commonly scanned receipts. And so the idea of scanning receipts and then submitting it to your boss, again, not waiting for your boss to ask you to use Expensify, just recognizing that you have a personal problem getting reimbursed and then pulling your company in with or without their consent. What's powerful about this is when we think about this massive market, most of it is unaddressed but not unaddressable. It just hasn't been addressed by the traditional business model. So there are hundreds of millions of businesses around the world that have an expense management problem, and it's not when they're trying to solve it. They're not up searching for it, they're not taking calls on it, they're not clicking ads for it, or whatever it might be. But employees actually do experience that problem. And so we're giving a tool to the employees to go out and solve their own personal expense problem and in the process pull their company into it. Once the company is pulled in, and again, maybe the employee submitted it to their boss via text message or whatever it is. We have a bidirectional system where even if the system sends you a text message, you can respond, and basically the communication goes back to the user in their native platform. We have what we call a top-down self-service model. So no matter how you're pulled into the system, maybe an employee submitted a receipt, maybe you actually signed up via the website yourself, whatever it might be, everything you need to convert—you don't have to talk to a salesperson. You can just sit down and configure everything for the product automatically. Similarly, when you go to pay a receipt for an employee, for example, the simple act that we see that you're trying to pay with the business bank account indicates to us that you are a business. Again, you could pay Venmo for a P2P transaction. But if you choose to pay with a business bank account, then we set you up with basically our universal payments engine, which can not only reimburse expense reports, but can also handle corporate travels and invoices, sending corporate cards and things like that. So I mentioned how you can send invoices. Now invoices have two major flavors, B2B and B2C. What's particularly nice about business-to-consumer invoicing is that it's incredibly viral. We can turn every one of your customers into a viral leader for Expensify. And so we can take that receipt that was just submitted to the company for reimbursement, and we can invoice—that receipt could be used to generate an invoice that's sent out to the client in this particular case, saying we're sending out to Cathy, who is paying for basically having her deck finished for her house or something like this. Again, this is the same exact platform, switching back and forth—you can sign up on web, you can have a mobile app, you can use it in desktop and mobile. It all works the same sort of going back and forth. Likewise, as you noticed—that when the company went to go set up payments using their business bank account, it's the same basic flow as when Cathy goes to make her payment for the invoice itself. Again, it's a universal payments engine. It doesn't matter how you want to pay—it’s up to us behind the scenes to figure out the appropriate payment rails and then show a very simple experience to the end user. Next, we say, okay, maybe Cathy got this deck expense for her house. And then she turns around and creates a chat group for everyone in the house to basically split this expense. And so we can talk about, hey, we got this invoice. And it's basically a WhatsApp-style group, except better than WhatsApp. It actually works with both email addresses and phone numbers. And you also don't need for—to wait for the other side to download the app to join. Using Expensify is a personal decision. If you choose to use Expensify to manage your group communications, you can invite someone by email, invite someone else by text, and then you use the Expensify app. And then we will facilitate the conversation in whatever native platform they want to be. Likewise, when you choose to split a bill with everyone, we'll notify them by email or text and whatever it might be, and they don't need to create an account. They don't need to download anything. They can just use the website to pay the split bill, so like a Venmo except it doesn't require any app installation, and it works with both email and phone number. Similarly, we can say maybe one of those people that worked with already has a company that's basically using corporate travel. And so in this particular case, David is using the mobile app to book corporate travel for clients, simplified down for the SMB. Now what's nice about this, and I think there's—travel management has been around for a long time. I think one of the greatest features of Expensify travel is what we call soft approvals. Now this—we can configure it depending upon the level of control you want to get. You can configure it so that clients can allow the employee to book travel without approval needed, or you can book travel for soft approval, meaning we'll notify the company that the travel has been booked, and then they can have 24 hours to sort of cancel the booking before it goes into effect or it can require hard approval, meaning that it requires actual specific approval before it gets booked itself. And so this is a very flexible tool to bring corporate travel on the mobile basis down to employees, and of course, on the management side for the travel manager or any sort of financial manager. There is a full search experience such that you can actually pull in all the information necessary to manage complete expenses. Now we kind of had two major flows in the product. One is called the inbox, which is optimized for real-time expense management; whenever you configure your workflow, and we know what your workflow is, then we can surface to the user exactly what they should do next. But for many flows, we don't really know what to do next. If you had to do a one-off analysis or you need to find a particular receipt, whatever it is, that's where our universal search comes in. And so you can basically do a search for a particular keyword and we'll search across all of the data types in the application. As you can see, it's not just expenses; we'll search chats, tasks, invoices, trips, and so forth. So if you need to pull up everything related to Greg or maybe everything related to Vegas, we'll show you where every data object relates to our keyword and then pull it into this very flexible system where you can export to CSV for later analysis features and so forth. So there was a lot that I just threw out at you to kind of review what we saw here. We saw Alice basically first scanning her receipt for herself without asking permission, then turning around and submitting that receipt to Bob for reimbursement. In the process of reimbursing the receipt, Bob configured expense management for his entire company and then used that same universal payments account to send an invoice to Cathy. Cathy paid that with a credit card. Again, there's no additional setup here; it’s basically automatically happening as a consequence of setting up the Universal Payments account. Then Cathy, after paying the invoice, turned around to split it with her flatmates using a WhatsApp-style group chat platform. One of those members already had the app installed and was using it inside of a company, and then David used the same app to turn around and book travel. Again, this is a very unique flow that involves a tremendous amount of functionality happening all in the span of a single consumer app. Now building a super app like this is hard. It requires a lot of really advanced technology. It's why it's taken us quite a while to do it because this is not a bunch of stuff you can do off the shelf. This requires a bunch of bespoke technologies. Just to give a quick review of some of our—we use our Bedrock database, which is a blockchain-synchronized basically unpartitioned database that has gigantic service, talking like 384 CPU servers. No one has technology like this. But what's nice about this is it allows for context switching between these different environments. So that's what having everything stored in the same database at a scale like this allows you to use the same application between work, personal, and between different organizations. Likewise, we use React Native, which is a very powerful technology for creating a consistent experience between iOS and Android, web and mobile, and desktop and so forth. This means that there's no application you need to install. And likewise, when you're deploying this you organization, you don't need to retrain your company based on different platforms. So it works the same everywhere. As I mentioned, this is designed to work seamlessly with email and SMS. It doesn't require an account. You don't need to create a password. Anyone who has email and SMS can receive messages from Expensify and collaborate. That's what it means—Expensify is a personal decision to use. My decision to use Expensify is independent of yours. If you have an email address or SMS, I can communicate with you, and you can respond to me. And so this is—there's no tyranny of the straggler where everyone in the company is waiting for one person to adopt. You can adapt Expensify by yourself and get value out of it, whether or not your friends or company does. And then finally, it's a universal payments engine. In order to make this work, we actually move money in a bunch of different ways. If we're moving domestically over ACH or credit cards or maybe we'll cut checks in certain situations, we'll move over a whole bunch of international payments networks. But to the user, it just looks like you set up your accounts, and then we handle all that complexity, and so you don't need to worry about it. This creates a consistent single app experience across all these different payment networks. So all of this—again, there's quite a lot here. I'd love to go into a lot more detail. If you go back to our roadmap room where you can see actually using Expensify and chat with the product management team and me about all of this in a whole lot more. . . . And so please scan the QR code, click the link, whatever it might be, and I'd love to keep talking. So in conclusion, Q1 was a great quarter where I think we delivered incredibly strong cash and cash flow growth. Our new Expensify has incredible development progress. And I think we're moving away from the core engineering and product development to the final stretch—just polished performance and improving reliability. So that's where we are right now. Everything we demoed here, that's like 95% real. And so it's going to be 100% real by the time we talk again. Next time we talk, new Expensify is going to be fully in-market and generating paying customers. Expensify travel is going to have paying customers generating new incremental revenue. And also, the new card program that Ryan mentioned is already fully underway. And so we're—it's going to take time to convert all our cards over, but that process is going to be started. So it's been a great quarter. We've had tremendous progress across the board, and I can't wait to talk again next quarter. But for now, it's some questions. Sorry about that. We're having some technical difficulties. We had a cup of coffee spilled on our laptop and had to swap one out but here we are. Thanks for staying with us.

Perfect. So first, I believe we have Matt on the line. Matt, are you there?

I guess the first question. I was just curious on going back to the paid members chart where you guys showed the April data point. At least historically, April has generally shown a little bit of a jump. I don't know if there's any kind of nuances in this April, but it looks like it sequentially came down a tiny bit. And then it might be interrelated, so I'll just ask my sort of follow-up now. But I think last quarter, you guys had talked about leveraging certain incentives to get people to proactively switch from old cards to new cards. How do you guys deploy those? Can you talk a little bit more about how those are kind of coming into the market and working, and maybe that has an interplay with paid members?

Yes, great question, and thank you. So the card transition, I think, is going well. We do have some financial incentives that we can deploy. We haven't deployed those yet. But I think the biggest kind of carrot to get people over is we've deployed new functionality that is only available on the new card, specifically the ability to create an unlimited amount of virtual cards, which people use on like a per-vendor basis. So that's a highly desired feature that we're only putting on the new card, and we're seeing customers come over as soon as they hear that. So we do have financial incentives. We haven't used them yet, but we have full confidence that we're going to get everyone transitioned over by the end of the year, and we're very incentivized to get it done quickly. So it's a high priority for us.

So you haven't used the incentives—the financial incentives yet. Okay. That's helpful.

Second question we got on.

He's asked a two-part question already.

Okay. Great. Elyse, switch over here.

Great question. I actually think it's a combination of both. When we issued guidance last quarter, we were very basic; we'll give you a very realistic view of how we feel at that point in time. More time has passed. We're closer to the end of fiscal year 2024 than we were last quarter, and our views have updated a little bit, and that’s why we're updating you all that we're raising the guidance a little bit. And it's a combination of the cost-cutting but also the new products we have coming to the market.

Aaron Kimson is on the line.

This is Aaron Kimson from Citizens JMP. I want to ask first on open source contractors. In 2023, you paid out over $8 million to open source contractors as you progress with the ambitious product roadmap and with full-time heads coming down 5, which is almost 4% of your full-time heads. Is it fair to assume you'll be relying more on the open source community going forward? And how has cost per job trended since you stopped; I think, Ryan, you talked about surge pricing on the Q3—how has it come down since then?

It's a great question. So the open-source community is actually an incredible resource. So the super-fast. It's basically an unlimited amount of supply, and we just have to give them demand, and they kind of build it for us. It's really great. Now we've talked about in the past that we were doing surge pricing in order to build the community up. At this point, we've reduced the rates that we're paying out. And in this quarter, we saw more pull requests, so that metric was more pull requests, and less per pull request. So we actually got more done and we paid less on average than we did. So those costs are coming down. It's part of the cost-cutting initiatives, but we haven't seen any decrease in output, yes.

And then secondly, just a quick one. Your largest shareholder owns about 15% of the outstanding shares. Obviously, he doesn't have meaningful voting power, given the share structure. Have you had any recent dialogue with the shareholder? And is it something you'd be open to doing?

I don't...

I mean, we talk with anyone.

We talk to anyone that emails us, and also, we have a whole chat room to talk to investors. But I think that we don't probably comment on individual investors. I know that's not really the answer you want, but we know Steve well from when we were a private company, but we don't have any active dialogue with them at this point.

Yes. Anyone who wants to talk to us, just call us.

Great. Are you still on the line?

I have no further questions, so we're good here.

Okay. Last chance then, do we have anybody from Capital still? I think that's everybody we have on the line.

All right. Thank you all.

I'm on from Eric Martinuzzi from Lake Street. Just a couple of quick things. After reducing expenses last quarter, do you have a timeline on when you could see greater investment back into sales and marketing?

We have been experimenting a lot over the past couple of years, and this year, our focus is on investing in what has proven effective. I anticipate that towards the end of this year or next year, we will observe an increase in sales and marketing efforts. For now, we are concentrating on maximizing the impact of our current investments and building on what has worked, rather than pursuing more speculative initiatives like we have in the past.

Yes, I think it's about doubling down on the winners right now.

A couple of other quick ones. Given the softer SMB market, have you made any pricing changes?

We have not made any pricing changes. We are very excited about the new travel product, which brings in transactional revenue, which is something we're obviously very excited about. There's a booking fee and also a revenue share component. So we think that is going to be positive for the business. But in terms of our subscription pricing, no change.

And then this is kind of a combination question. But do you still expect all the customers to be shifted over to the credit card program by year-end? And related, what was the churn in the quarter? And do you expect that to trend throughout the year?

So yes, we do expect to have the program—everyone on the new card program by the end of the year. That's a huge focus internally for us. And in terms of churn, we did see a little bit of churn, but just kind of the normal amounts that a big component of the decrease in users is the decrease in activity in our existing user base, which we think is more macro and ultimately temporary. But I mean, there is some element to churn. But also, we think that travel is one of the best tools we have to combat churn; it's a reason people cite when they leave for a competitor. And now that we've announced this, we have a lot of interest. So we're very excited about it.

Aaron, did you have another question, and your hand came back up?

No, thank you.

Okay. That is everybody that we've got then.

All right. Thank you all. Again, apologies for those technical difficulties. You never know when a cup of coffee is going to come splashing down on your laptop, but we got through it. So thank you all for your time, and we'll talk to you next quarter. I want to also check out the chat room. We've posted a summary of everything we discussed here. We've been told that there is an image over some of the slides—all these slides are in the chat room, it's exfy.com/roadmap, or use the QR code in the slides. Also, all this information is on our IR website. So thank you all, and we'll see you next quarter.

Great. Thanks, everyone.