Good morning. My name is Mary. I would like to welcome everyone to the JetBlue Airways Third Quarter 2020 Earnings Conference Call. As a reminder, today's call is being recorded. At this time, all participants are in a listen-only mode. I would like to turn the call over to JetBlue's Vice President of Investor Relations, David Fintzen. Please go ahead.

Thanks, Mary. Good morning, everyone, and thanks for joining us for our third quarter 2020 earnings call. This morning, we issued our earnings release, our investor update and the presentation that we'll reference during this call. All of those documents are available on our website at investor.jetblue.com and have been filed with the SEC. Joining me here in New York to discuss our results are Robin Hayes, our Chief Executive Officer, Joanna Geraghty, our President and Chief Operating Officer, and Steve Priest, our Chief Financial Officer. Also joining us for Q&A are Scott Laurence, Head of Revenue & Planning and Dave Clark, VP of Sales & Revenue Management. This morning's call includes forward-looking statements about future events. Actual results may differ materially from those expressed in forward-looking statements due to many factors, and therefore, investors should not place undue reliance on these statements. For additional information concerning factors that could cause results to differ from the forward-looking statements, please refer to our press release, 10-Q and other reports filed with the SEC. Also during the course of our call, we may discuss several non-GAAP financial measures. For reconciliation of these non-GAAP measures to GAAP measures, please refer to the table at the end of our earnings release, a copy of which is available on our website. And now I'd like to turn the call over to Robin Hayes, JetBlue’s CEO.

Thanks, Dave. Good morning, everyone, and thank you for joining us. I'd like to start with my thanks to our crew members for their dedication to our customers. I also want to thank our crew members for their sacrifice during the most difficult period in our 20-year history. We are now over seven months into the pandemic. And day in and day out, our crew members deliver on our mission to inspire humanity. Their dedication and passion for delivering outstanding service has been truly remarkable, especially as we work to restore our customers' confidence in air travel. We have responded to this unprecedented crisis with action, leading the industry with health and safety protocols to keep our crew members and customers safe. We're grateful that all of our teams are bringing our industry-leading safety from the ground up program to life every day. Our customers are recognizing their efforts, and we are seeing record high customer satisfaction scores as a result of their professionalism and care. Let's turn to slide 4 of our presentation. In the third quarter, we reported an adjusted loss of $1.75 per share. Despite the ongoing demand challenges, we have worked to stabilize and protect JetBlue. Our efforts to raise liquidity, reshape our network and reduce our costs are bearing fruit and have helped us navigate the immediate crisis. We remain cautiously optimistic that we will see further steady improvement in bookings into the upcoming holiday season. We have seen signs of pent-up demand from customers who want to visit their family and friends or go on vacation. And we believe that we will remain extremely well positioned to serve these customers as they return to air travel. Moving now to slide 5. We are confident that our low-cost, low-fare leisure model, with the best crew members in the industry and the brand that customers trust, will all help JetBlue to emerge stronger from the crisis. Since March, we have been focused on a three-step recovery process. First, we have made great strides in reducing our cash burn. We continue to manage our daily flying and take tactical actions to ensure we generate cash as demand recovers. Secondly, to rebuild our margins, we are executing on revenue and cost initiatives. Our margins today reflect the challenging revenue environment. And in the near term, we are redeploying our aircraft to new cash accretive markets where we see demand. Further out, we are setting JetBlue up for a strong rebound, taking advantage of opportunities in our network and strengthening our focus cities to produce structurally better margins in the coming years. Starting in the Northeast, we are building a strategic partnership with American Airlines. We believe this alliance, which is currently under regulatory review, will help accelerate our recovery, preserve jobs, and allow us to continue our 20-year track record of disrupting the market with low fares and great service. I'd like to pause for a moment and highlight that while we are grateful to Washington for helping to save our industry in the spring, JetBlue made a clear choice this past summer to accelerate the speed of our recovery from the crisis when we announced our exciting New York and Boston partnership with American. We've been working tirelessly with both DOT and DOJ. I want to thank the leadership teams of each agency for their team's serious attention to reviewing our proposal. Getting this partnership off the ground quickly is critical to our self-help effort to expand low fares in New York and Boston and get us on the road to a faster recovery and job growth. In other parts of our network, we are positioning JetBlue for future success at LAX and Newark, making our Transcon franchise stronger. In Fort Lauderdale, we are adding connectivity to enhance our position in South Florida and in the Latin and Caribbean region. We are looking forward to repeat of our JetBlue travel product subsidiary. As demand recovers, we believe it will give us a competitive advantage in providing a unique value offering to leisure travelers who are looking for a trusted brand that offers flexibility and a personalized experience. On the cost side, our teams are working to realign JetBlue's cost structure to a temporarily smaller revenue base. Steve will provide some early details about our efforts that we believe will help us remain true to our low-cost routes as we recover from the crisis. Finally, in terms of balance sheet, we have successfully raised more than $4 billion since March, and we have access to further capital should we need it. Naturally, we aim to be free cash flow positive with the goal of repairing our balance sheet over the coming years. Of course, the timing will largely be a result of executing on our cost initiatives and the pace of demand returning. As we look forward to the expected recovery, we continue to work with our elected leaders to help find the best public policies and technologies that will support a safe return to travel. Rapid testing, we believe, can help reopen domestic and international markets and be a critical step in balancing public health considerations while promoting an economic recovery. The landscape continues to evolve, and we are cautiously optimistic that we will see major advancements in this space in the near future. Before closing, and on behalf of all of our crew members, I would like to take a moment to thank the federal government and their advisers for their continued support. The Cares Act payroll support and loan program has helped save many jobs at JetBlue and across the country. The reality is that we are still navigating this unprecedented crisis, and we expect demand to remain depressed for some time. We are optimistic that the leaders of our country will soon find a path to provide additional support for jobs in our industry, giving us vital time to execute our recovery plan. Thanks again to our amazing and inspiring crew members who, despite the current hardships, continue to show their dedication to safely serving our customers and taking care of each other. Joanna, over to you.

Thank you, Robin. I'd like to start by expressing my profound thanks and gratitude to our crew members for their extraordinary efforts, both on behalf of each other and on behalf of our customers and delivering day in and day out on the commitments we've made in our safety from the ground-up program. Our crew members are the face of JetBlue. And as customers become more confident and return to air travel, we know it will be our crew members who lead the way, convincing the flying public that with the safety measures we have undertaken and observed, air travel is indeed safe for all. We continue to see new data that proves that the controlled aircraft cabin environment limits the transmission of COVID. Because cabin air is continuously re-circulated, the top to bottom airflow patterns avoid spreading bacteria and the hospital-grade HEPA filters, which remove 99.9% of particles and bacteria. Independent research studies by Harvard, IATA, and the Department of Defense, to name just a few, indicate that air travel is safe and the risk of contracting COVID-19 on board an aircraft, particularly when wearing a mask, is very low. Our customers are telling us that we are taking the right actions to keep them safe, with nearly 95% of customers who have flown with us during the pandemic saying they will fly JetBlue again in the very near future. Our Net Promoter scores are near an all-time high, with a 10-point increase reflecting that our crew members are doing an exceptional job delivering a safe experience during these unique times. This is simply remarkable. Customers trust JetBlue, and we remain their first airline of choice in our key markets. That said, the lack of uniformity in foreign and U.S. state government regulations related to quarantining presents additional challenges to recovery, and we are working to support our customers to understand and comply with these rules. And for those that need a coronavirus test prior to travel, we are building partnerships to make COVID testing more accessible. Moving to slide 7. In the third quarter, our revenue declined 76% year-over-year, a welcome improvement compared to our initial expectation. We saw a modest sequential improvement in August and September demand as new case counts decreased and quarantine restrictions in some states were eased. During the quarter, we were pleased to see states such as Connecticut and Massachusetts rollout testing options to help travelers manage through quarantines. Our Northeast geography continues to be disproportionately impacted, so we believe it will undoubtedly rebound as it always has with past challenges. In terms of key markets, we saw relative strength in our Latin and Caribbean region, especially driven by visiting friends and relatives demand. By the end of the quarter, 20 of our 35 international destinations were open to customers from the U.S., albeit with varying travel requirements. We expect more destinations to reopen subject to foreign government rules. TransCon demand trends modestly improved following the removal of quarantine measures from travel between New York and California. Lastly, Florida traffic was a relative source of strength, despite the tri-state quarantine and pricing pressures from elevated industry capacity. Our planning assumption for the fourth quarter is a revenue decline of approximately 65% year-over-year. We are encouraged by customers responding positively to our promotional activity, including an early holiday sale in late September. And although there is still quite a lot of uncertainty about the evolution of coronavirus, we are starting to see the booking curve extend slightly into the upcoming Thanksgiving and December holiday travel period. Booking trends remain largely close in but continue to improve despite the recent rise in case counts. In terms of markets, we continue to see demand recovering quickest to Latin, Caribbean, and Florida destinations. Turning to capacity on slide eight. We are managing through the volatile demand environment with a laser focus on capacity, planning or scheduled a few months out and adapting it to close in trends. During the third quarter, our flying capacity declined 58% year-over-year, lower than our initial planning assumptions as we optimize flying to manage cash burn. As revenue trends improved slightly through the summer months, our system load factor increased to approximately 50% at the end of the quarter. For the fourth quarter, our current planning assumption is for capacity to decline approximately 45% year-over-year given our current expectations for improved bookings. In the near term, we have reallocated some aircraft to new markets to capture leisure and visiting friends and relatives demand, helping us generate additional cash in our focus cities and in non-traditional markets for JetBlue. These include the approximate 60 routes we announced during the summer months, which we expect will contribute to our cash during this fall and into the holiday season. Our new routes are performing within expectations. To date, our new markets from Newark, particularly Transcon Mint, are performing better than we anticipated. We are seeing similar results in our recently added flying in Florida, Providence, and Hartford. We are excited about our strategic partnership with American Airlines. This alliance is expected to bring more low fares to more customers, allowing us to offer improved schedules, more options for connectivity in Boston and New York, and an enhanced loyalty program. Along those lines, we have just completed the terms of our frequent flyer agreement with American. We look forward to activating the partnership, which should help generate cash, recover faster, and preserve jobs in our industry. I want to close by thanking again our incredible crew members for serving our customers with passion in everything that they do. Over to you, Steve.

Thank you, Joanna. I'd also like to add my thanks to our crew members and leaders. I could not be prouder of their determination and efforts to keep each other and our customers safe and to ensure the financial sustainability of JetBlue. I'll start on slide 10 with a brief overview of our financial results for the quarter. Revenue was $492 million, down 76% year-over-year. Operating expenses were down 45% year-over-year. Excluding the benefit from the Cares Act and charges related to fleet and voluntary lead programs for our crew members, operating expenses were down 39% year-over-year. GAAP loss per diluted share was $1.44, and adjusted loss per diluted share was $1.75. Moving on to slide 11. Our average daily cash burn for the third quarter was $6.1 million, ahead of the $7 million to $9 million range we anticipated three months ago. This was the result of a modest improvement in demand beginning in August, variable cost savings achieved through a balanced approach to capacity and the many actions we took to minimize fixed costs across our business. For the fourth quarter, we estimate our daily cash burn to be between $4 million and $6 million. The sequential improvement reflects our continued actions to minimize cash costs. In addition, as Joanna mentioned, we are cautiously optimistic that the demand trends we saw in August and September will continue, and we are taking consequential capacity actions as needed to manage costs and support our revenue recovery. While we fall within the range, it will again depend on the pace of the revenue recovery we see during the quarter. At the end of September, our total liquidity, including restricted and unrestricted cash, was $3.1 billion, or 38% of our 2019 revenue. During the quarter, we drew down $114 million from the Cares Act loan program and raised over $300 million of sale-leaseback proceeds on a mix of existing and new aircraft deliveries. In addition, we refinanced our $1 billion term loan facility with two EETC transactions. We have approximately $1 billion of traditional unencumbered assets on the balance sheet, excluding our loyalty program and subsidiaries. With regard to our loyalty program, we continue to explore parallel paths with both U.S. Treasury and the capital markets to raise up to $2 billion of additional liquidity. Turning to slide 12, during the third quarter, our adjusted operating expenses declined 39% year-over-year. This excludes the payroll benefit from the Cares Act of $332 million, $58 million in charges related to crew member opt-out programs, a $56 million charge related to a fleet impairment, and a $106 million charge related to the loss incurred on sale leasebacks. Since the start of COVID-19, we have offered a significant number of voluntary programs that help us preserve jobs and avoid furloughs. On a cumulative basis, over 6,600 crew members volunteered for opt-outs or extended lead programs, and we continue to offer similar initiatives to help us adjust resources to support our flying. We are grateful to those crew members who stepped up to participate in these programs. Their contribution has been instrumental in preserving the financial health of JetBlue. Our working assumption for the fourth quarter is a reduction in our total operating expenses of approximately 30% year-over-year. The sequential change is primarily due to a scheduled increase in capacity to support revenue mitigated by our continued efforts to lower fixed costs. As we navigate the current environment with a steady hand, we are shifting our work to rebuilding our margins. We are taking an aggressive approach to improving our cost structure, better aligning our fixed and variable cost base to temporarily low revenue and capacity. We believe that our work will return JetBlue to profitability with structurally better margins, and our ultimate intention is to achieve superior pre-tax margins versus the industry. We are currently working on our budget for 2021, assuming a prolonged revenue recovery. Using 2019 as a reference, our emphasis will be lowering our costs on a permanent basis, reducing external spend and driving efficiency. Our recent delivery of our structural cost program gives us full confidence that we can emerge from this crisis in an even stronger cost position, which we believe will reinforce our margin recovery as demand returns. Moving to slide 13, in the third quarter, we took delivery of two A321neos, and in the fourth, we expect delivery of two additional A321neos and our first A220. All of our A321 deliveries in the second half of 2020 are covered by sale leasebacks. The JetBlue fleet currently stands at 265 aircraft, including a recent delivery in early October. Earlier this month, we reached the second negotiated agreement with Airbus to defer additional aircraft and associated capital expenditure over the next few years. Since the beginning of the crisis, we have reduced aircraft and non-aircraft CapEx by approximately $2 billion between 2020 and 2022. I would like to take this opportunity to thank Airbus for their tremendous partnership as we collectively navigate these unprecedented times in our industry. We continue to look forward to bringing both the A321LR and the A220 into the JetBlue fleet to help execute our network strategy and rebuild our margins through their outstanding economics. We are forecasting approximately $200 million of CapEx spend for the remainder of 2020, the majority of which will be funded through sale-leasebacks. We continue to expect our CapEx in 2021 to be less than $1 billion. We have laid out our advised order book in the appendix section of our deck. Moving to slide 14, at the end of September, our debt-to-cap ratio was 58%, a small increase from the prior quarter, driven by sale-leasebacks and the recent draw on the Cares Act loan program. Our balance sheet remains among the strongest in the industry, and we believe that our current leverage is very manageable. Over the coming years, we intend to return our balance sheet to pre-pandemic levels while making strategic investments in our network and our fleet to accelerate our recovery efforts. We entered the crisis with a strong financial foundation, and while the pandemic has proven to be a truly unprecedented downturn, we believe our efforts, both past and present, will enable us to recover faster and ultimately reestablish our full earnings potential. As we move towards 2021, and what appears to be a prolonged recovery, we will continue to work to protect JetBlue in the short term while positioning us for success in the years to come. I want to again thank our crew members for their relentless work and also thank our owners for their continued support. With that, we will now take your questions.

Thanks, everyone. Mary, we're ready for the question-and-answer session with the analysts. Please go ahead with the instructions.

Thank you. Our first question comes from Savi Syth with Raymond James.

Hey, good morning. Just on the cash burn. I was wondering, kind of towards the end of September, I think the indication of cash burn was coming in at the lower end of guidance. Is the difference that improved so much, related to kind of the fare sales that you had towards the end of September? And also, just what's the kind of the biggest drivers of the improvement that you're expecting from kind of Q3 to Q4, is that all revenue? Or do we see some cost benefits in there as well? Thanks.

Good morning Savi, it's Steve here. I'll take that. I think it's about the balanced approach. So the $6.1 million of cash burn that we talked about Q3 was the average of the overall quarter. I think the way I would describe it is that we're getting the balance right between our capacity, our revenue, and our cost structure. And the teams are doing a fantastic job of dynamically managing the capacity to the demand, which is really helping our overall cash flow and performance. As we think about quarter three going into Q4, it's a continued steady increase in demand that we are forecasting. But it's also the ruthless focus that we've had on our overall cost structure as we continue to take things down. And that's why we are predicting sequential improvement from the $6.1 million in quarter three to the $4 million to $6 million that we forecast for Q4. So big thank you to our crew members. I think the work has been tremendous. And it's a balance of both revenue and cost.

Makes sense. And Steve, if I might follow-up, you mentioned the kind of trying to monetize the loyalty or raise liquidity with the loyalty program. I just wanted to clarify. I think you said with the treasury or capital market. So if you go with the treasury, would you just swap out whatever collateral you have in there right now? Or is there an opportunity to kind of get more financing there?

Thank you, Savi. I think the way I would describe our approach with a very steady hand on the tiller, is about having flexibility. Robin talked about the support we've had from the government in our prepared comments. We continue, obviously, to look to the federal government to wonder what's going to happen with CARES too. And we don't know what the outcome of that is at the moment. We also are not very clear ultimately what's going to happen to demand environment. So for me, it's about having access to liquidity and continuing to have the flexibility about what to draw and when. And so we are running a parallel path, both with the sort of federal government, but also looking at a public market transaction. With regards to the government loan, we do have access up to $1.9 billion. So we've just drawn a small portion of that as we did by the end of September with the $114 million. And so the loyalty program, if we chose to go down that route, would supplement the collateral that we've already committed. Obviously, if we decide to go forward, then we determine we need actual liquidity and go forward in the public markets, then we'd obviously look at pledging the loyalty program in the public markets. But I think the overall message I would give the analysts and the investor community is that we've built flexibility, both in terms of the path we take but also in terms of assessing whether we need the liquidity or not in terms of the provisions we've put in place to go forward.

Got it. Thank you.

Our next question is from Hunter Keay with Wolf Research. Your line is open.

Good morning, everyone. Robin, I understand that your own compensation is not your main concern right now. However, how do you and the Board plan to address the factors that will influence executive compensation in the coming years, considering that the previous targets for EPS and ROIC may not be suitable anymore? Have you had any discussions about what will determine the variable part of compensation?

Sure. Hi, Hunter. Good morning. Yes, I mean, obviously, right now we're focused on the short-term. As we've said before, and I laid out in my comments, we've laid out a three-stage approach about minimizing cash burn. We're building margins and then repairing the balance sheet. What we try to do is ensure that executive compensation targets align with our priorities as a business. So that's what we're focused on right now. I actually think margins and EPS, I mean, our goal is to get us back on track with that as soon as possible. I think we've also taken a flexible approach to targets over the years where we've adjusted them to reflect what the priorities are at the time. I will remind you, though, that at least for the next period of time, and longer if we take the government loan, the exact compensation is limited by the CARES Act restrictions. And so that is also something we have to be mindful of and ensure we comply with.

Understood. I apologize for the specificity of my follow-up question, but you seem to express cautious optimism regarding holiday bookings. Did you finalize that statement last week? It seems that things might have worsened a bit over the weekend. I'm wondering if you've had the chance to revise your thoughts, given the current information. I want to ensure we aren't overstating demand expectations for the fourth quarter, especially if the situation is deteriorating on the margins.

Hunter, just a point of clarity, what are you looking at when you say things got worse over the weekend?

I'm looking at the positivity tests in the tri-state area in the New York City area, Connecticut specifically. Again, like this is such a ridiculous specific question rather than I know, but…

Yeah. No, no, I just was making sure that you didn't have a secret source of data that we didn't see.

Okay, your point is understood, and you've already addressed the question. I just want to confirm that as of this morning, you still believe this is realistic.

Sure. Let me share one thought and then pass it to Joanna for further details. Over the summer, we noticed a gap in case counts in the Sunbelt, which affected our bookings, something we've mentioned previously. We haven't seen that impact yet. As case counts have been rising nationwide, we still haven't observed it in our numbers. I believe part of this is due to the significant pent-up demand for travel. With the Thanksgiving holiday approaching, many students will be returning home, and we anticipate traffic will remain strong. However, as we've mentioned before, this recovery is not linear. We expect it to fluctuate, and we provide insights based on what we can observe. We stay informed about different regulations and quarantine measures to make our predictions. But as you know, Hunter, situations can change rapidly. Currently, about 28 to 30 states are experiencing rates at or near 1.2%. We remain cautiously optimistic and have seen promising trends in recent days, especially as we approach Thanksgiving and the holiday season in December.

Great. Thanks, Robin. Appreciate it.

Our next question comes from Jamie Baker with JPMorgan. Your line is open.

Hey, good morning everybody. My first question is sort of a follow-up to Hunter’s. I know there's talk about New York abandoning the current quarantine structure or modifying it somehow. I've done a couple of quarantines myself. It's really mostly an honor system. You talked about Florida resilience. I mean, what I really care about is whether there would be a surge in bookings if New York rescinded the quarantine. Your comments maybe make me think otherwise and that maybe people are just blowing off the quarantine, blowing off some of the recent headlines. Any further color on that?

Yes. I'll hand you over to our quarantine expert, Joanna, Jamie, for this one.

Thanks, Robin.

Hi, Jamie. How are you doing? Maybe to provide a little bit of color, when California came off the quarantine list, we saw upside in bookings. And so as we think about the Northeast and potential upside there, that's how we see it. I will say that when the quarantines were first put into place, we definitely saw more cancels and it's slowing. But as people have adjusted to those quarantines. And in the case of Connecticut, Massachusetts, with the testing options, they understand the ability to reduce the length of the quarantine through a negative test or eliminate entirely. We've absolutely seen demand coming back. From our perspective, we're spending an enormous amount of time on testing. And maybe to provide a little color there. There's a lot of talk about a vaccine. We don't believe a vaccine is necessarily a panacea. We definitely think it's critical to longer-term recovery. But in terms of returning to something that even looks remotely like a pre-pandemic travel level, we're going to need to have in the short and medium term a rapid testing strategy that balances the public health considerations, economic recovery, and allows countries and states to reopen or relax and eliminate what we see as largely ineffective quarantines and other travel restrictions. So we're spending a lot of time on that right now. Spending a lot of time with states and international, many of our Caribbean destinations. But we believe there's a combination of testing and longer-term vaccine that will be the method by which quarantines, which we believe are largely ineffective, will be reduced or eliminated.

Okay. That's helpful. Second question for Steve. On the sale-leaseback activity, can you give us an idea as to the economics of the lease component? How do monthly rates - any deals compared to what you were being offered before the downturn? And also, have you thought about any sort of revised lease versus own ratio going forward just in hopes of better variabilizing, which I guess is the increasingly popular term—variabilizing your cost structure?

Thanks, Jamie, and good morning. I'd sort of bifurcate the sale leaseback activity in terms of the work we did on some of the older vintage aircraft, the older A320s, and the newer neos that we've been doing sale leasebacks on. I've been pleasantly surprised. I'm obviously not going to get into the economics on the call. But I've been pleasantly surprised about the transactions that we've managed to go forward with. We did them obviously towards the start of the last quarter. And the work has been done, and there was pretty good demand for JetBlue metal. So I was pretty pleased with where we ended up from a rates perspective. And so the team, and a big shout-out to the team, there were complex transactions and the work that the teams worked through to make that happen was outstanding. With regard to your question about sales-leasebacks, I've been very public about my views of this over the last three years, which we have leaned because of the relatively strong position that JetBlue has had, the strength of our balance sheet, the cash that we've thrown off from operations meant that for the aircraft deliveries, we generally steered away from sale-leasebacks. Obviously, we're in unprecedented times, and we've used this as a balance to continue to generate cash for JetBlue and bring cash into the business. In the short term, we have notched up our proportionality of the fleet in the sale-leaseback. But I certainly, looking forward back to pre-pandemic situation, we're genuinely more geared towards the ownership side of things on our fleet going forward.

Got it. Thank you both. Take care.

Thanks, Jamie.

Our next question comes from Duane Pfennigwerth with Evercore ISI. Your line is open.

Hey, thank you. Good morning. As much as I want to ask another quarantine New York question and play out my holiday – as much as I want to ask you another quarantine question, I won't. So just with respect to the value of a premium cabin right now in the early stages of recovery; if you compare like-for-like, say, A320 high-density to A321, or A321 high-density to A321 with Mint. Which one is more profitable? And if you had a clean slate right now, would you be leaning more on density or premium?

I'll take it and then ask Dave to add any color. So at this point, both are performing about the same. We do like Mint in terms of providing the additional space and the additional opportunity for customers on longer-haul travel. It's performing – TransCon is actually performing pretty well relative to our other markets. Dave, do you have anything you'd like to add?

I think you've covered it well. Clearly, customers appreciate the extra space and excellent product that goes with our cabin. So it's always been extremely popular. As mentioned before, the demand on Transcon is coming back. You have to really knit out the mix of routes though because the high densities, which largely go down in the Caribbean, are performing quite well in that region, given the strength of the Transcon traffic.

I think you pushed the pause button on it, but can you just tell us how you're thinking about the A320 refresh? And where that stands today and kind of where that would be in order of your priorities when you begin to invest again?

Hi, Duane, I'll pick that up. It's Steve here. We did initially put the full pause button on the A320 program. As of September, we have started back up again. It's pretty de minimis, Duane, to be honest, we're sort of doing one shell at a time. The big thing I would say is that, the vast majority of the capital expenditure that we had at our leased back program was already sunk. We sort of brought that into the fleet in terms of the kits, the seats, etc. But our customers appreciate the Newark cabin as they sort of come through. So we're sort of steadily doing one at a time as we sort of go through as a very, very slow ramp. And then we'll – depending on the demand environment, depending on the revenue environment, we'll assess in 2021 when we start ramping things up again to complete the fleet.

Okay. Thank you.

Thanks, Duane. Have a good day.

Our next question comes from Catherine O’Brien with Goldman Sachs. Your line is open.

Hey. Good morning, everyone. Thanks so much for the time. So this one for Steve, just a question on your structural cost program. I know before COVID, you'd already locked in above the high end of your $250 million to $300 million run rate target. And that was before the engine deal you've secured in time. But how should we think about the incremental cost savings we should be expecting next year versus maybe 2019, just from this program exclusively? So what of that cost savings of over $300 million is flowing through in 2020? And then, what will be incremental next year? Thanks.

Thanks, Catherine. Good morning. First of all, I would like to say how pleased I am in terms of where we are with our continuing focus on our cost structure. The structural cost program set us up extremely well to your point, I think for two reasons. One, it's really embedded a culture of cost consciousness across the whole of JetBlue. And secondly, there was a very significant number of initiatives that we've been able to build upon as we've navigated through the crisis. I think when I stand back and think about our cost structure, outside fuel, obviously, the biggest costs associated with both sort of labor, our crew members and our business partners from an external spend perspective. And so the way we're thinking about this, Katy, is a couple of things. Number one, taking a real focused look at taking fixed costs out of our business. And we've already started doing a lot of things in the short term, which will stand the test of time, so they truly will be structural as we sort of did before and building on the $320 million that we delivered coming into the 2020 year. The way we think about this is, obviously, we'll continue to use those initiatives and additional cost savings as we go through '21. The thing we're thinking about is, as we get at some point in 2022 and back to some sort of normality around capacity is getting back on that industry-leading curve in terms of unit cost progression. We were leading consensus for the whole industry in 2020. We're at the top of the industry in 2019. And we're looking forward to at some point in 2022 getting back on to that unit cost progression that you saw in early 2020.

Okay. Got it. And then probably another one for you, Steve, actually, just on the aircraft deferrals. With the neo delays over the last couple of years and then production cuts in the COVID era. Were any of these deferrals at the request of Airbus asking to push back deliveries? Or will these all push back at the request of JetBlue? And then should we assume that any of that $2 billion reduction in CapEx is concessions and delays? Or are those all aircraft just moving out of the period? Thanks.

Thanks, Kate. And I'll mention this in my prepared comments. I do want to again thank our partner Airbus. I think we've navigated this crisis together. It's been a partnership as we've had numerous discussions over the preceding months. Just to keep this very simple, it shells, right? We have moved over 50% of our A321 order book out of 2020, 2022 to a point in the future, which has delivered the reduction of sort of $2 billion in CapEx over those two years, so it's been a joint process. This is purely around deferral of aircraft. And I feel now that we've got the balance right between navigating the crisis we sort of go through this and bringing in sort of high margin, high-return aircraft to supplement the JetBlue fleet.

Okay. Understood. Thank you.

Our next question comes from Joseph DeNardi from Stifel. Your line is open.

Okay. Good morning. Two easy ones for me. Steve, what level of ASMs do you think you need to fly to get CASM ex back to 2019?

It's interesting to reflect on 2022. There are a couple of key points to mention. Ultimately, it hinges on the recovery of demand and capacity. With around $2 billion of capital expenditures deferred, we anticipate slower growth compared to the pre-COVID times. Consequently, the baseline will be lower than what we expected for 2022. However, our overall cost structure improvements position us well, which is why we are planning to return to that level in 2022. That said, it is still quite early to determine exactly what capacity we intend to operate. This planned assumption is something we are working through, and we will continue to refine it as we progress through 2021. I remain confident in the excellent efforts of the company and our crew members as they manage our overall cost structure to enhance efficiency.

Okay. Steve, is it closer to 80% of 2019 capacity you need to get to or is it 95%?

I think the way I would describe it is, we have anticipated — I mean, who knows what's going to happen in the demand environment? But by the time we're getting back into sort of 2022, I would expect us to be nearer to the higher end of the sort of 2019 capacity.

Okay. And then maybe a question for Dave or Joanna, just the mix of business versus leisure from a revenue standpoint for you all, and then kind of the importance of the business traffic to your pre-COVID earnings power? Thank you.

Sure. So, it's largely leisure. I mean there's very de minimis business travel in there. And as we've said, since the onset of this pandemic, we do believe leisure VFR traffic will be the sort of path to recovery out of this well before business travel. VFR tends to be quite resilient in times like this, and we're seeing that absolutely play out.

Our next question comes from Brandon Oglenski with Barclays. Your line is open.

Hey, good morning, everyone. Thanks for taking my question. Joanna, I want to come back to a response you had to one of the questions. I think you mentioned testing. Do you guys think that could play a bigger role? And can you be proactive in helping bridge the gap between authorities and travel restrictions? And I guess, as a follow-up to that, who's going to bear the cost of that if it is a solution?

Sure. So we are absolutely being proactive with regard to testing from a few angles. First, we're actively working with governments, states, whether it's states or international governments to put into place a consistent testing framework. First, that customers understand, part of the challenges, they're all different. So that creates a level of confusion for customers. And then ultimately, that countries and states will, upon providing proof of a negative test, allow a customer to test out of or reduce the length of these quarantines. Right now, as we see it, there are home testing options, which we've announced one, and we're working on a few others, and then also looking at pre-departure testing facilities in the airport environment; there are a number of locations that have rolled those out. We're also exploring that. At the end of the day, we believe we need a cost-effective, so very inexpensive, rapid, think five minutes antigen test that can accurately detect COVID in both symptomatic and asymptomatic people. Ideally, a test that can be applied on a pre-departure basis or even one that you could use in your home, think of like a lateral flow pregnancy test that you could actually take before you leave that you could do on your own. And I think that's how we see the future moving. In terms of who would bear the cost, obviously, it depends on whether it's a government initiative, whether it's an airline initiative. Right now, the cost of tests, they're all PCR tests largely are about $150, give or take; that we're not adding any kind of revenue share or anything like that. We're just passing on the cost of the test to customers when they purchase through Bolt, which is our current partner. But we haven't explored how we would cost share anything around testing. We think you need a very inexpensive $10, $15 test. And the key here is a test that can detect COVID in asymptomatic people. Right now, there are not any tests out there that are antigen rapid test that can actually detect COVID in asymptomatic people. The PCR test that many of you take that we take, that's sort of the gold standard. That's pretty expensive. It needs to be administered by a clinician, by a doctor. And we do not see that as a longer-term cost-effective solution.

Yeah. I guess you kind of answered it, but there is a lot of price elasticity there, right, if things get too expensive?

I don't believe that customers will be willing to accept this cost, and we don't plan on passing it on through our fares. Right now, we are establishing partnerships with various companies, allowing customers to directly purchase the test from them and pay for it themselves.

All right. Thank you.

Our next question comes from Mike Linenberg with Deutsche Bank. Your line is open.

Hey. Good morning, everybody. Hey Joanna, I thought I heard you mention that you had sort of finished up the work with American on the loyalty program. And I'm just curious, what elements of the partnership can you roll out now before DOT, DOJ approval? Or can you proceed without their blessing at this point?

Sure. I'm going to have Scott take that one.

Hey Mike. It's Scott here. So again, I think we want to be respectful of what we're doing with regulators. And again, I think as we move forward with that, obviously, we're excited about all the elements of this, including frequent traveler. But I think our focus, obviously, is bringing low fares and growth to the Northeast points and a faster recovery. So again, I think it's sort of what we could do. We're moving toward, I think, a close on this. And I think we'll be in a better position to kind of move forward more holistically. So I don't think it's a matter of what we can do versus what we want to do. I believe that we're moving forward in a timeframe that allows us to kind of move in a way that makes sense.

Okay. Great, that's helpful. And then, just on my second question. And Scott, this is maybe for you and/or Dave. When you look at just your yields relative to others, you guys are running a lot bit higher? I mean, you've been in positive territory for the past couple of quarters, but your loads are also a lot lower. And I realize that some of that may be a function of blocking the Middle seat. And I know that I think it was mid-October, you sort of modified that to go from blocking the middle seat to maybe booking up to, I think, 70% or something. And then it looks like maybe in early December that goes away. You haven't seen anything maybe to counteract that. How should we think about the yield trends, as that lifts? Are we going to get, as we move into the fourth quarter? Will we see lower yields, higher loads and ultimately, better RASM there? I mean, do you feel like maybe you're leaving some revenue on the table because you have this middle seat block? So sort of a multi-pronged question, however best you can answer? Thank you.

Sure. I'll take it. And then I'll ask Dave or Scott to add some color. So as we've said since the onset, the Middle seat block has largely been about rebuilding customer confidence in travel. And we absolutely recognize that longer term it's not something that's sustainable and that as loads come back, the cost of the middle seat block is quite expensive. And so what you've seen us announce through December 1 is that we are letting seats just below 70%, and we'll continue to increase those loads longer-term based upon what the recent safety studies have come out saying that the aircraft cabin is inherently safe, safer than most indoor events. And so as we see into the holidays upside, frankly, as seats open up both in terms of fare, but also in terms of load.

Great. Thanks, Joanna.

Thanks.

Our next question comes from Joe Caiado with Credit Suisse. Please go ahead.

Hi. Good morning, everyone. Thanks very much. Steve, your Q4 average daily cash burn outlook excludes any one-time costs associated with severance or employee separation-related expenses. Is that right? And if so, could you just tell us what those expenses are expected to be in Q4? And if you got it for 2021 as well, please?

Hi, Joe. It's Steve. You're correct, it's excluded. In the public statement, I'll address it in the prepared comments. The opt-out provision related to the special item in Q2 is $58 million, which is a significant portion of what you're going to see regarding that based on what we know at the moment. Our crew members have really stepped up, and I want to take this opportunity to thank them for their support. Regarding slide 21, we’re not going into details on that yet because we’re unsure of what the future holds. However, a significant portion has already been accounted for in Q3.

Got it. Thanks for clarifying that. And then just a quick follow-up, maybe for Joanna. I think as part of your revenue initiatives, you highlighted on the slide an upgrade of the revenue management optimization system. And I'm just curious, didn't you recently upgrade the RM system in the last year or two? And so can you describe exactly what this upgrade is and what capabilities you're unlocking with that? Thanks for the time everyone.

Sure. Dave Clark is very excited to talk about our new RM system, so I'll pass it over to him.

Sure. Thanks for the question. As mentioned, we're in the process of upgrading to Sabre's newest version of the revenue management system called Revenue Optimizer. We have been talking about this for a few years. This is part of our continuous improvement of revenue management tools, which was part of our 2018 Investor Day. It's a more sophisticated system. We'll have better abilities to forecast demand, understand customer elasticity, and things like that. Planning to cut over later this quarter and reworking the team process, the business process, and the team structure to maximize the benefits of the new tool. So I'm excited later this quarter when we start using it in production.

Thanks for the color.

Our next question comes from Andrew Didora with Bank of America. Your line is open.

Hi, good morning, everyone. My first question is for Robin or Joanna. Just on obviously leisure has been leading the recovery here. General consensus is that leisure continues to outperform corporate over the next few years; you clearly have this major-oriented network. And based on your comments today, it doesn't really seem like your Northeast flying is as big of a hindrance as it could be. But just when I look at your total revenue growth here, it's been more in line with network carriers, and your 4Q kind projection is similar to them as well. I guess my question is, what do you think is the catalyst for JetBlue to begin to outperform on the top line? Or do you think just this big fight for the leisure traveler might prevent that from happening? Would love to get your thoughts there.

Yes. No. Thanks, I'll maybe start that and then pass over to Joanna. Look, the Northeast issue has been very, very significant. We saw in Q2, for example, and we all know this, how the Northeast was the most impacted in terms of coronavirus. And I think we did a really, really good job in Q2, bringing down our OpEx accordingly. As we've gone into Q3, we are still whilst, of course, the Northeast states have done a terrific job over the last few months on keeping the case count down. There are still significant parts of New York that people come and visit that aren't open. So Broadway, for example, is shut down well into next year. So I do think that some of the demand trends that we've seen into the Northeast, both business and leisure. And then we also have — Joanna talked about the quarantines. And yes, compliance to the quarantines, I would say, is mixed at best, and I'm being kind, but nevertheless, it is a barrier for people to fly. And we also see positive traction when states create test-out exceptions for quarantines—that is a positive catalyst. So I can't understate — I mean, I think the team has done a terrific job mitigating the impact. We were the first airline to redeploy a large amount of new flying. Those 30 new routes. We've done it again, but — and those act as a good mitigant. And so I think that we will continue to do that. We will continue to manage that accordingly, but we're going to continue, I think, to see headwinds into the Northeast for the coming months. And I think as we think about Thanksgiving, we're encouraging states to think about a testing option. I mean, if people are coming back for Thanksgiving and quarantine in at home, yes, but what we're seeing now, of course, is virus spread in people's homes. So actually, testing either before you leave or when you get here, actually you could have, I think, a really positive impact on public health as well as helping us, I think, deal with some of the demand headwinds that quarantine bring. Joanna, anything to add?

Yes. I mean, I think I'd just add, leisure VFR is what we are built to do. It's what we were founded on, and we've got a product, a price point, and a cost structure all built for leisure. And as we navigate through this crisis and see that, that's where the demand is. We are uniquely positioned to meet that demand and recover more quickly than carriers that are overly reliant on business travel.

Thank you for your response. I have a follow-up question for Steve. I realize this is a common inquiry, but I would like to hear your perspective on how liquidity requirements may change as we move past the pandemic. Given that your balance sheet currently reflects a couple of years' worth of liquidity based on your fourth quarter cash burn rates, I’m trying to understand how quickly we might see the balance sheet improve once demand starts to recover more significantly. Thank you.

Thanks, Andrew. And I'll make this brief. I've again, been delighted with the work the treasury team have done. I've described it before as having a steady hand on the tiller. We've been flexible. We've been measured in terms of how we've gone through and raised liquidity coming into the crisis with one of the strongest balance sheets in the industry. We kept about 10% to 12% cash of trailing 12 months revenue. I think undoubtedly, Andrew, we are in a position where the industry as a whole will be rethinking that going forward. Obviously, we're in a once in a generational pandemic, but at the same time, I think those that have had stronger balance sheets like us coming into this will obviously benefit going forward. So we'll certainly assess that as we come out to the size. During the pandemic, as we are at the moment, having over $3 billion in the bank and sort of navigating that through making sure that I can sleep well at night. And balance sheet repair is absolutely at the forefront of our thinking. We've got to get down to eliminate the cash burn, really focus on the margins and start driving positive cash from operations. But, as Robin said in his prepared comments, the balance sheet repair is right at the front of our thinking as we come out this side of the crisis.

Our last question comes from Myles Walton from UBS. Your line is open.

Great. Thanks. So the last couple of quarters, last quarter and then this upcoming quarter, you're looking at, you're guiding to a 30% incremental drop through. And Steve, maybe just looking into 2021, is that an appropriate drop-through to be looking at for operating earnings relative to revenue growth? Or are there other costs perhaps coming back to the system that you've maybe avoided or better cost savings that are going to be in the structural run rate?

Hi, Myles. I think I'd start off with a couple of the headwinds. I think that generally, people have got to sort of think about, obviously, in the very, very short term, you're going to sort of have a bit of a peak in terms of medical costs as you sort of come out the back end of the quarter where people have put some elective procedures off, etc. But the biggest two that I think we've got to navigate in the sort of immediate future are rents and landing fees, where you think about the sort of public entities and the airports where they have less traffic going through. So, that puts natural pressure on the cost structure. And in addition, as the volumes of our customers go up, thinking about sort of the amount of sort of cleaning services and initiatives that the industry as a whole has got to put forward. So when I think about the headwinds they are probably the couple. In terms of the work that we're doing in terms of the tailwinds, that's really, as I've said before in my previous answers to questions, we've done a tremendous job at JetBlue through the structural cost program. We've really taken a HAM into some of the bigger cost items. Think about engine maintenance, think about heavy maintenance. Think about taking fixed costs out. But also predominantly over the last few months, we've been shifting fixed costs to variable. We've done some outsourcing from an airport standpoint. We've done some in-sourcing to drive millions of dollars of benefits in our tech-ups organization. We're bringing some heavy maintenance work. So we're leaving no stone unturned to make sure we get back on to that sort of trajectory as we get into the sort of 2022 financial year. So I'm pleased with the progress we're making.

Okay. I’ll leave that one. Thanks.

Thank you very much, Myles.

And that concludes our third quarter 2020 conference call. Thanks for joining us. Have a great day.

And again, that will conclude today's conference. Thank you for your participation.